Aniyah Washington
Charlotte,NC
Summary
Dynamic customer service professional with a proven track record of delivering exceptional support and efficiently resolving issues. Experienced in managing diverse customer and patient interactions while maintaining professionalism and composure in high-pressure environments. Skilled in EMR systems, maintaining HIPAA compliance, and safeguarding patient privacy and confidential information. Strong communication and organizational abilities support efficient information flow and timely resolution of inquiries. Committed to leveraging these strengths to create positive customer and patient experiences while contributing to team success.
Overview
5
5
years of professional experience
Work History
Retail Food Service Worker
Sodexo
Charlotte, US, United States
09.2024 - 11.2025
- Ensured compliance with dietary restrictions and safety requirements while preparing and assembling patient meals to support nutritional needs.
- Engaged in effective communication strategies to enhance interactions with patients, customers, and hospital personnel.
- Assisted customers at counter by providing information and meeting their needs.
Floating Teacher
La Petite Academy
Riverdale, GA
01.2023 - 08.2023
- Oversaw classroom activities in the absence of teachers to maintain educational continuity. Coordinated with staff during busy times to optimize child-to-staff ratios. Facilitated extra support for children to enhance learning experiences.
- Coordinated and executed classroom activities and lesson plans to enhance student learning experiences.
- Oversaw implementation of safety, cleanliness, and security measures to protect children's well-being.
- Coordinated regular updates with parents and guardians to maintain transparency regarding student progress and behavioral expectations.
Service delivery consultant
Chime Solutions
Morrow, GA, United States
04.2021 - 05.2022
- Facilitated customer satisfaction by efficiently managing inquiries and resolving issues in a timely manner.
- Utilized calm demeanor, patience, and empathetic communication to de-escalate situations with upset customers.
- Implemented rigorous protocols to ensure strict adherence to HIPAA regulations and uphold patient privacy.
- Effectively managed high call traffic, fostering a positive and professional interaction with each caller.
Education
High School Diploma -
Perry Career Academy
Jonesboro, United States05.2021
Skills
- Reporting and Documentation
- Problem Solving
- Consumer affairs
- Team Collaboration
- Time Management
- Professionalism
- Customer service
- Organizational Skills
- Communication
- HIPPAA compliance
- Multitasking
- EMR systems
Timeline
Retail Food Service Worker
Sodexo
09.2024 - 11.2025
Floating Teacher
La Petite Academy
01.2023 - 08.2023
Service delivery consultant
Chime Solutions
04.2021 - 05.2022
High School Diploma -
Perry Career Academy