Aniyah Wise
Montross,VA
Summary
Professional with strong background in customer service, adept at addressing client needs and resolving issues efficiently. Skilled in communication, problem-solving, and utilizing various customer service software. Known for fostering team collaboration and driving results, adaptable to changing requirements, and dependable in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Correctional Officer
Haynesville Correctional Center
Haynesville, VA
08.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Booked new inmates into facility and processed inmates for release.
Certified Nursing Assistant
Heritage Hall Health And Rehab
King George, VA
06.2021 - 08.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Stocker
Walmart
Tappahannock, VA
06.2019 - 02.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise.
Crew Leader
McDonald's
Warsaw, VA
02.2017 - 07.2020
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Catering Staff Member
Parties by Val
Hague, VA
01.2016 - 09.2019
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
Education
Associate of Science - Nursing
Rappahannock Community College
Warsaw, VA11-2027
High School Diploma -
Washington And Lee High School
Montross, VA09-2016
Skills
- Emergency response
- Conflict resolution skills
- Mental health awareness
- Staff management
- Observation techniques
- Records management
- File and record maintenance
- Program coordination
- Excellent problem solver
- Multitasking
- Time management
- Task prioritization
- Written communication
- Excellent communication
- Decision-making
- Problem-solving
- First aid and CPR certified
- Customer service
- Active listening
- Data entry
Certification
- Certified Nursing Assistant
- Certified Correctional Officer
Timeline
Correctional Officer
Haynesville Correctional Center
08.2024 - Current
Certified Nursing Assistant
Heritage Hall Health And Rehab
06.2021 - 08.2024
Stocker
Walmart
06.2019 - 02.2021
Crew Leader
McDonald's
02.2017 - 07.2020
Catering Staff Member
Parties by Val
01.2016 - 09.2019
Associate of Science - Nursing
Rappahannock Community College
High School Diploma -
Washington And Lee High School