Aniyah “Ceejay” Jefferson
Atlanta,Georgia
Summary
Versatile team member offering years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to a growing company.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Home Depot
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Online Personal Shopper
Walmart
02.2023 - Current
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
Produce Clerk
Publix
07.2021 - 08.2023
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
Personal Assistant
Mahesh
08.2022 - 11.2022
- Enhanced executive's productivity by managing schedules, organizing meetings, and overseeing correspondence
- Streamlined communication for better efficiency between executive and team members by acting as a liaison
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations
- Improved time management of the executive through effective prioritization and organization of tasks.
Cashier
Krogers Grocery Store
06.2020 - 07.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Streamlined checkout process for increased efficiency and reduced waiting times
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
(Pending) Business Management -
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
North Atlanta High School
Atlanta, GA05.2022
Skills
- Product Picking
- Delivery Management
- Conflict resolution
- Product Knowledge
- Product Restocking
- Cash Handling
- Quality improvement
- Coaching
Timeline
Customer Service Representative
The Home Depot
04.2024 - Current
Online Personal Shopper
Walmart
02.2023 - Current
Personal Assistant
Mahesh
08.2022 - 11.2022
Produce Clerk
Publix
07.2021 - 08.2023
Cashier
Krogers Grocery Store
06.2020 - 07.2021
(Pending) Business Management -
Southern New Hampshire University
High School Diploma -
North Atlanta High School
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