Aniyiah Cannon
St Louis,MO
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Caring Angels Home Healthcare
2019.02 - 2024.03
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted great experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Confluence Preparatory Academy
St Louis, MO06.2020
Skills
- Microsoft Word
- Computer Proficiency
- Report Transcription
- Retail Sales Customer Service
- Multi-Line Telephone Operation
- Managing Multiple Tasks
- Reading Comprehension
- Problem-solving abilities
- Call center experience
- Critical Thinking
- Active Listening
Timeline
Customer Service Representative
Caring Angels Home Healthcare
2019.02 - 2024.03
High School Diploma -
Confluence Preparatory Academy
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