Anjé Wallace
Summary
I am a compassionate and encouraging professional with an enthusiasm to thrive in any setting. I aim to apply my extensive expertise in customer service and management to a new role. Seeking a reputable position that fosters growth, allowing me to further develop my skills and knowledge along with care. I am committed to setting and achieving goals while consistently delivering success. I possess a strong sense of empathy and care deeply about others, making me believe that this position aligns well with my strengths and values.
Thank you for reviewing my application. I am excited about exploring how my background aligns with your objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
American Airlines
02.2019 - Current
- Conduct safety compliance checks before, during, and after flight
- Instructing passengers on how to use emergency equipment
- Assists management in tracking employee workflow, goals, and motivations
- Greet and communicate with passengers - provide assistance to all
- Manage passenger safety during rejected takeoffs, cabin depressurization and emergency landings
- Adhere to all aviation rules and regulations - perform health checks during flight if needed
- Use necessary medical equipment when instructed and perform lifesaving procedures (CPR Certified)
- Preserve passenger dignity and minimized discomfort in aiding passengers with issues such as airsickness, fear of flying, spills, seatbelt extenders, and other scenarios.
Pharmacy Technician Trainee
Walgreens
12.2020 - 07.2021
- Assisted pharmacist and support staff with managing high volume of prescription orders at counter and drive-thru
- Verified on-hand counts of different types of oral, injectable and topical medications
- Helped patients locate desired OTC products for acute and chronic concerns
- Developed knowledge of standard operating procedures for filling prescriptions and entering patient data
- Maintained high standards of accuracy when preparing and distributing medications
- Worked closely with pharmacists to ensure accurate.
Customer Service Supervisor
Burlington Coat Factory
08.2017 - 01.2019
- Provided excellent customer service along with knowledgeable assistance to guests
- Performed opening duties, including counting cash, and checking all equipment for proper functioning
- Conferred with company managers to develop methods and procedures to increase sales and promote business
- Established and implement policies, goals, objectives, and procedures to increase sales and promote business
- Instructed staff on how to handle difficult and complicated situations with customers
- Authorized payments, exchanges, and merchandise returns
- Examined merchandise to ensure that is correctly priced and displayed and that it functions as advertised.
Assistant Manager
Wetseal
07.2016 - 03.2017
- Directed and supervised employees that engaged in inventory-taking, reconciling cash receipts, or in performing services for customers
- Increased store sales effectively by emphasizing customer focus and training associates on selling techniques
- Open and close cash registers, performing tasks such as cash handling, balancing, and making deposits
- Ensured associates met company standards regarding customer service and operations daily
- Minimized shrink by educating associates on recover statements and signs of shoplifting as well as how to provide excellent customer service to avoid it completely
- Executed merchandise updates to ensure new product is displayed to increase sales
- Resolved customer complaints regarding sales and service and trained new associates on registers, policies, and procedures.
Sales Associate
Forever 21
07.2015 - 07.2016
- Greeted customers and engage in friendly conversation while recommending merchandise based on customer wants and needs
- Knowledge of current promotions, policies, exchanges and security practices for the prevention of theft through excellent customer service
- Supported replenishment activities that kept store full and abundant
- Ability to add to sales to increase average dollar spent as well as gained cashier experience with sales and returns
- Provided for customers efficiently by helping them in a timely manner, making sure that they are satisfied before they leave the store
- Supported all corporate sales initiatives and utilized suggestive selling techniques on the sales floor and at the cash wrap to maximize sales.
Education
Associates of Arts Psychology -
Lone Star College
01.2018
High School Diploma -
Spring High School
04.2014
Skills
- FAA trained in CPR/First Aid/AED
- Empathetic and Caring
- Reliable and Driven
- Team Oversight
- Public Speaking
- Safety Procedures
- Strong Work Ethics
- Problem-Solving Abilities
Certification
- FAA – Certified Flight Attendant
- First Aid, CPR, and Automatic External Defibrillator (AED)
Timeline
Pharmacy Technician Trainee
Walgreens
12.2020 - 07.2021
Flight Attendant
American Airlines
02.2019 - Current
Customer Service Supervisor
Burlington Coat Factory
08.2017 - 01.2019
Assistant Manager
Wetseal
07.2016 - 03.2017
Sales Associate
Forever 21
07.2015 - 07.2016
Associates of Arts Psychology -
Lone Star College
High School Diploma -
Spring High School