Summary
Overview
Work History
Education
Skills
Timeline
Notary
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Anja Anderson

Katy,TX

Summary

Dynamic retail professional with a proven track record at T-Mobile, excelling in problem-solving and customer service. Enhanced store efficiency through strategic inventory management and staff development, leading to improved customer satisfaction. Recognized for resolving complex issues and fostering a collaborative team environment, driving operational success and client loyalty.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

T-Mobile/Deutchcom
01.2010 - 01.2012
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities..
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Store Manager

Starbucks
04.2008 - 03.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Customer Service Account Executive

Comcast/Xfinity
10.2001 - 03.2008
  • Collaborated with cross-functional teams to improve overall customer experience and streamline processes.
  • Escalated complex issues to appropriate departments for timely resolution, ensuring customer satisfaction.
  • Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.
  • Established rapport with clients through effective communication and active listening skills.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Education

High School Diploma -

Delta Christian Jr/Sr High
Antioch

No Degree -

Diablo Valley College
Pleasant Hill, CA

Skills

  • Problem-solving
  • Customer service
  • Records management
  • Billing
  • Flexible schedule
  • Inventory tracking and management

Timeline

Assistant Store Manager

T-Mobile/Deutchcom
01.2010 - 01.2012

Store Manager

Starbucks
04.2008 - 03.2010

Customer Service Account Executive

Comcast/Xfinity
10.2001 - 03.2008

High School Diploma -

Delta Christian Jr/Sr High

No Degree -

Diablo Valley College

Notary

Notary/NNA

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Anja Anderson