Anja Davis
Jackson,MI
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Xfinity by Comcast
07.2025 - Current
- Assisted customers with account inquiries and service issues.
- Educated customers on product features, promotions, and services to enhance user experience.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Utilized CRM software to document interactions and track service requests efficiently.
- Demonstrated product features and functionalities to enhance customer understanding.
- Handled escalated complaints with empathy, ensuring timely resolution and follow-up support.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Assisted customers with device setup, troubleshooting, and warranty inquiries.
- Processed and verified billing statements to ensure accuracy and compliance with company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed sales transactions accurately using point-of-sale systems.
- Managed client relationships to enhance satisfaction and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Barista/Cashier/Customer Service
Dunkin Donuts
03.2025 - 08.2025
- Prepare customized coffee and beverages, ensuring consistent quality and customer satisfaction.
- Maintain inventory levels, minimizing waste and ensuring availability in supplies.
- Efficiently handle peak business hours, reducing wait times and enhancing customer experience.
- Collaborations with team members to improve service speed, achieving positive feedback.
- Implementing hygiene standards, contributing to a safe and clean environment.
- Seasonal
Stocker
Ross Dress for Less
07.2024 - 07.2025
- Stocked shelves efficiently, ensuring product availability and visibility.
- Monitored stock levels, reporting discrepancies to management promptly.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Picked and packed order items.
- Created and enforced detailed organization processes to increase quality and service standards.
Front of Shop/Cashier/Stocker
Bath & Body Works
01.2024 - 01.2025
- Greeting and welcoming customers, assisting customers with any questions, concerns and needs they have to improve their shopping experience.
- Maintain meticulous product placement, execute visual merchandising strategies, and conduct regular stock checks to optimize store layout and inventory.
- Foster a team-oriented environment, assisting colleagues during peak hours and contributing to a positive workplace culture.
- Drive sales growth through exceptional customer service, efficient cash handling, and strategic inventory management, enhancing overall shopping experience.
- Manage cash transactions and store inventory with the focus of driving sales growth
Education
High School -
Jackson High School
01.2023
Early College - undefined
Jackson Preparatory
01.2023
Skills
- Excellent Customer Service
- Promotional Knowledge
- Active listening
- Phone Etiquette
- Data entry
- Strong Work Ethic
- Computer proficiency
- Upselling Strategies
- Data collection
- Adaptability and Resilience
- Point of Sale
- Cash handling expertise
Timeline
Customer Service Representative
Xfinity by Comcast
07.2025 - Current
Barista/Cashier/Customer Service
Dunkin Donuts
03.2025 - 08.2025
Stocker
Ross Dress for Less
07.2024 - 07.2025
Front of Shop/Cashier/Stocker
Bath & Body Works
01.2024 - 01.2025
Early College - undefined
Jackson Preparatory
High School -
Jackson High School