Anja Forney
Orlando,FL
Summary
Highly-qualified Housekeeping Supervisor offering 26 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
15
15
years of professional experience
Work History
Housekeeping Supervisor
Hilton Garden Inn Hotel
04.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Trained and mentored new staff on cleaning and safety protocols.
Room Inspector
Hampton Inn By Hilton
10.2015 - 04.2023
- Collaborated with various team members to meet guests' requests.
- Inspected guest rooms for compliance with cleanliness standards.
- Trained housekeeping staff on cleaning protocols.
- Maintained records in property management system for room inspections.
- Reviewed guest room toiletries, amenities and furnishings as part of quality check.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Room Attendant
Ramada
12.2008 - 08.2015
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Education
High School Diploma -
Pestalozzie School
Germany07.1986
Skills
- Cleaning Practices
- Inter-Department Collaboration
- Customer Service
- Cleaning and Sanitation
- Vacuuming and Sweeping
- Cleaning Bathrooms
- Customer Service-Focused
- Dusting Furniture
- Chemical handling
- Cleaning techniques
- Room inspection
- Problem-solving abilities
- Workload prioritization
Languages
German
Native or Bilingual
Timeline
Housekeeping Supervisor
Hilton Garden Inn Hotel
04.2023 - Current
Room Inspector
Hampton Inn By Hilton
10.2015 - 04.2023
Housekeeping Room Attendant
Ramada
12.2008 - 08.2015
High School Diploma -
Pestalozzie School