Anja Hodge

Company Overview: Webhosting Facility - prior AT&T

• Lead the 24/7 data center operations, ensuring 99.99% uptime and seamless service delivery.
• Supported all company as well as customer audits for SSAE18, ISO, PCI, enhancing compliance and operational standards.
• Oversaw all daily office operations and equipment maintenance.
• Improved team productivity with targeted coaching and performance monitoring.
• Monitored, coached, and supervised team of 6x technicians, 4x building engineers and 5x security officers employees from 2014 to 2024.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Improved client satisfaction with timely project completion through effective communication and coordination among team members.
• Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.
• Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
• Analyzed resource capacity, implemented strategies to minimize risks and meet demands
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Drove continuous improvement in compliance standards, successfully coordinating audits that strengthen security protocols and client trust.
• Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
• Implemented cost-saving measures, identifying areas for improvement in material procurement and labor utilization.
• Led cross-functional teams to ensure seamless collaboration between departments, enhancing overall project efficiency.
• Streamlined procurement processes, ensuring timely availability of materials and equipment while maintaining budget control.
• Enhanced site safety protocols, significantly reducing incident rates through rigorous enforcement and training.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.

Company Overview: Webhosting Facility

• Provided direct support to the San Diego NOC for hardware and software assistance and problem resolution.
• Maintain and troubleshoot a wide range of client problems
• Completed troubleshooting and diagnostics on company resources.
• Installed PC and Unix hardware and related equipment such as HP servers, Dell servers and Sun servers
• Succeeded with Project Management projects, interfaced with vendors and contractors ensuring new customer installations completed in a timely and cost-effective manner.
• Installed and tested all cables, connections and cross-connects to data center MDF and customer equipment.
• Installed Windows NT 4.0, Windows 2000 and Sun Solaris.
• Implemented systems and software upgrades and OS and configurations changes for users.
• Strong knowledge of network cabling infrastructure including MDF, IDF, DMARK
• Troubleshot and repair servers and peripheral equipment
• Supported Class A, B, C maintenance agreements with customers.
• Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
• Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
• Provided exceptional customer support, resolving complex technical issues with effective communication skills.