Anjahnelle Townsend
Lafayette,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Forever 21
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Dispatcher
Sugar City Trucking LLC
08.2021 - 06.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Education
High School Diploma -
St. Thomas More Catholic High School
Lafayette, LA05.2021
Skills
- Pricing Structures
- Data Mining Software
- Consultative Sales Techniques
- Evaluation of Marketing Campaigns
- Product Branding
- Orientating and Training
- Operational Efficiency and Safety
- Talent Recruitment and Development
- Customer Relationship Management
- Policy Administration
- Negotiation
- Training
Timeline
Assistant Manager
Forever 21
07.2022 - Current
Dispatcher
Sugar City Trucking LLC
08.2021 - 06.2022
High School Diploma -
St. Thomas More Catholic High School