Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Anja Jae` S. Adamson

Waynesboro, VA

Summary

Dynamic customer service professional with proven expertise at Food Lion Delhaize Group, excelling in complaint resolution and cash management. Recognized for enhancing customer satisfaction through empathetic interactions and maintaining a welcoming environment. Reliable and composed under pressure, consistently exceeding service goals and fostering loyalty.

Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Reliable Employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Food Lion Delhaize Group
10.2023 - 03.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.

Teaching Assistant

Augusta County Early/HeadStart
08.2019 - 07.2022
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.

Cashier Assistant

Krogers Grocery Store
03.2021 - 05.2022
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Retrieved items for customers and verified prices.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.

QA Inspector

Wayne Text Tile
03.1994 - 06.2010
  • Streamlined QA documentation by maintaining organized records of all inspections, tests, and findings.
  • Performed detailed visual inspections of products, resulting in fewer defective units reaching customers.
  • Ensured compliance with industry standards by diligently following inspection protocols.
  • Facilitated open communication between production staff and quality assurance teams to foster a collaborative work environment focused on achieving common goals.
  • Conducted thorough testing of raw materials to ensure their suitability for use in manufacturing high-quality products.
  • Reduced defect rates by closely monitoring production processes and promptly addressing any deviations.
  • Enhanced production efficiency by implementing effective QA processes and procedures.
  • Improved product quality by conducting thorough inspections and identifying areas for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Followed standard operating procedures for inspections and tests.

Education

Undergraduate Science Early Childhood Education - Child Study

Post University
Waterbury, CT
06-2029

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Guest services
  • Cash management
  • Product knowledge

Accomplishments

  • Supervised team of 10 staff members.
  • Achieved Quality by completing Customer Service with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Quality by completing requirements with accuracy and efficiency.

Certification

  • Medical Billing Coding Training - June 1995
  • Office Management
  • Medical Term
  • Pharmacology One

Interests

  • Music
  • Getting involved in local advocacy groups to promote positive change in the community
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Advocacy Campaigns
  • Learning new cooking techniques and expanding my culinary skills
  • Cooking
  • Baking
  • Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
  • Passionate about balancing physical health with mental and emotional wellness
  • I participate in low-impact exercises to strengthen core muscles

Timeline

Customer Service Cashier

Food Lion Delhaize Group
10.2023 - 03.2024

Cashier Assistant

Krogers Grocery Store
03.2021 - 05.2022

Teaching Assistant

Augusta County Early/HeadStart
08.2019 - 07.2022

QA Inspector

Wayne Text Tile
03.1994 - 06.2010

Undergraduate Science Early Childhood Education - Child Study

Post University

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