Anjala Gupta
Program Manager I Project Management I Business Analysis I Project Coordination I Operations
Seattle,WA
Summary
Over 4+ years of hands-on experience as Program Manager and Business Analyst to support, coordinate and manage complex programs within IT Services and Operations leveraging Agile methodology, Data analysis, tracking and managing data for review and decision making. Overall 8+ years of experience in IT operations & management which includes Cloud operation, Project management & Business analysis.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Paraprofessional
Kent School District
Covington, WA
09.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Reported on student progress, behavior, and social skills to parents.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Business Owner
Events by CreationswithPassion LLC
Covington, WA
10.2020 - Current
- Founded and currently manage an event management company specializing in planning, organizing, and executing various events
- Established strong partnerships and earned a reputation as a preferred vendor for leading hotels and venues in the area
- Applied project management skills acquired from IT roles to effectively plan and execute large scale events
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
Program Manager
LTIMindtree
Bellevue, WA
04.2022 - 09.2022
- Coordinated with multiple stakeholders to collect data for analysis and identify improvement areas to meet the delivery timeline
- Interacted with customers and clients to identify business needs and requirements.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Leveraged project management processes and tools to define and execute projects.
- Assisted in organizing and overseeing assignments to drive operational excellence.
IT Consultant
Look, Listen and Learn
02.2021 - 06.2021
- Manage IT operations to support the infrastructure requirements of the product team ensuring 99.9% availability of all the services and zero downtime
- Managed software inventory, licensing, and upgrades, ensuring compliance with company policies and procedures
- Developed and implemented initiatives that support student learning and well-being, which has given me valuable insight into the educational field
Project Team Lead
ITC Infotech Ltd
08.2011 - 04.2014
- Acted as a liaison between technical teams and clients, facilitating end-to-end project activities including requirement gathering, data analysis, and UAT
- Managed project coordination and served as an incident manager to ensure timely resolution of issues
- Developed and managed comprehensive project plans and associated project documents to keep ongoing development on schedule.
- Built flow charts and project plans, informing clients on available services while proposing viable paths towards accomplishing objectives.
- Coordinated team members, consultants and material resources across multiple projects and departments.
- Managed technical projects, utilizing established project tools and methodologies to bring projects to timely completion.
Onsite Project Coordinator
Wipro Ltd
10.2007 - 08.2011
- Gathered business requirements and provided feedback for process improvement, contributing to continuous improvement initiatives
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Analyzed project performance data to identify areas of improvement.
Education
Bachelor of Technology - Electronics and Communications Engineering
Punjab Technical University
01.2007
Skills
- Program Management
- Business Analysis
- Agile Scrum & Kanban
- Dev-ops
- MS Excel
- JIRA
- SQL
- ServiceNow
- Cloud Fundamentals (Azure, AWS)
Certification
- Certified Scrum Master (CSM)
- ITIL v6
- Implementing Microsoft Azure Infrastructure Solutions
- Business Analysis - Portland Community College
Workauthorization
Green Card holder – Permanent Resident in USA
Professional Development
Specialization of Business Analysis, University of Washington, Ongoing
Timeline
Paraprofessional
Kent School District
09.2024 - Current
Program Manager
LTIMindtree
04.2022 - 09.2022
IT Consultant
Look, Listen and Learn
02.2021 - 06.2021
Business Owner
Events by CreationswithPassion LLC
10.2020 - Current
Project Team Lead
ITC Infotech Ltd
08.2011 - 04.2014
Onsite Project Coordinator
Wipro Ltd
10.2007 - 08.2011
Bachelor of Technology - Electronics and Communications Engineering
Punjab Technical University
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