Anjale Lowe
Houston,TX
Summary
Highly skilled and detail-oriented Inspector/Adjuster with a proven track record of conducting thorough inspections and accurately assessing damages for insurance claims. Combining expertise in property and commercial inspection techniques, insurance policies, and claims processing, I aim to provide timely and fair evaluations to facilitate efficient claim settlements. With strong communication and analytical skills, I strive to uphold the highest standards of professionalism, integrity, and customer service while ensuring compliance with industry regulations. Objective: To leverage my expertise as a Inspector/Adjuster to contribute to an organization's success in accurately assessing damages, facilitating fair claim settlements, and providing exceptional customer service. I aim to utilize my strong analytical skills, attention to detail, and in-depth knowledge of insurance policies to effectively evaluate property claims and ensure timely and accurate resolutions while maintaining the highest standards of professionalism and ethical conduct.
Overview
19
19
years of professional experience
Work History
Building Inspector
City of Houston Public Works
Houston, TX
04.2024 - Current
- Conduct thorough inspections of residential and commercial buildings at various stages of construction, renovation, and demolition to ensure compliance with building codes and regulations. Review building plans and specifications to ensure adherence to safety standards, zoning laws, and accessibility requirements. Identify and document code violations, safety hazards, and discrepancies, providing detailed reports to property owners and contractors. Collaborate with city officials, engineers, and architects to address compliance issues and facilitate resolutions. Respond to inquiries from the public, providing guidance and information regarding building codes and permit processes. Maintain accurate records of inspections, reports, and correspondence, ensuring all documentation is up-to-date and accessible. Attend training sessions and workshops to stay informed about changes in building codes, safety regulations, and industry best practices. Assist in the development and implementation of policies and procedures related to building inspections and safety compliance. Serve as a resource for community outreach programs to educate the public on safe building practices and regulatory requirements.
Building Inspector II
City of Roswell Department of Public Works
Roswell, GA
12.2023 - 04.2024
- Perform on-site inspections of new construction projects at various stages of completion, including foundation, framing, electrical, plumbing, and final inspections. Evaluate building plans, specifications, and permit applications to ensure compliance with applicable building codes and regulations. Identify and document any deficiencies, violations, or safety hazards observed during inspections, and provide clear and detailed reports to project stakeholders. Advise and educate contractors, developers, and property owners on code requirements, construction best practices, and necessary corrective actions. Collaborate with other government agencies, such as planning and zoning departments, to coordinate inspections and resolve compliance issues. Maintain accurate and detailed records of inspection findings, reports, and correspondence. Participate in meetings and discussions with architects, engineers, and construction professionals to address technical issues and ensure regulatory compliance. Stay current with changes in building codes, regulations, and industry standards, and apply this knowledge to inspection activities. Contribute to the development and improvement of inspection procedures, standards, and guidelines to enhance the effectiveness of the inspection process
Residential Property Inspector
Excalibur Homes LLC
Atlanta, GA
11.2022 - 12.2023
- Highlighted critical issues with descriptions and photographs in detailed home inspection reports. Worked effectively on ladders to check attics, roofs and other high spaces. Checked plumbing, electrical and HVAC systems thoroughly. Evaluated new constructions and existing homes against local residential building codes to detect deficiencies. Performed inspections of current construction, refurbishment and repair projects.
Warranty Claims Processing Specialist
Genpact LLC (Home Depot Contract)
New Orleans, LA
01.2021 - 11.2022
- Warranty Administration: Proficient in managing the end-to-end warranty claims process, including claim intake, documentation review, and claim resolution. Skilled at interpreting warranty policies, terms, and conditions to accurately assess claim eligibility. Claims Assessment: Experienced in analyzing warranty claims and associated documentation to determine coverage and validity. Capable of evaluating claim information, performing investigations, and collaborating with relevant stakeholders to make informed decisions regarding claim settlements. Documentation and Record-Keeping: Detail-oriented with strong organizational skills. Able to maintain accurate and up-to-date records of warranty claims, correspondence, and related documentation. Proficient in utilizing specialized software systems to log and track claim status. Customer Service: Excellent communication and interpersonal skills with a focus on customer satisfaction. Skilled at effectively communicating with customers, vendors, and internal teams to provide prompt and courteous assistance, address inquiries, and resolve issues related to warranty claims. Process Improvement: Proactive in identifying opportunities for streamlining and improving warranty claims processes. Capable of developing and implementing process enhancements to increase efficiency, reduce errors, and enhance the overall customer experience. Data Analysis: Proficient in analyzing warranty claims data to identify trends, patterns, and areas for improvement. Skilled at generating reports and providing insights to management to optimize warranty programs and mitigate risks.
Building Inspector Level II
City of New Orleans
New Orleans, LA
01.2019 - 01.2021
- Building Code Compliance: Proficient in interpreting and applying local building codes, regulations, and zoning ordinances. Skilled at conducting inspections to verify compliance with structural, electrical, plumbing, mechanical, and fire safety codes. Construction Knowledge: In-depth understanding of construction principles, materials, and techniques. Capable of identifying construction defects, irregularities, and potential hazards during inspections. Inspection Procedures: Experienced in performing comprehensive building inspections at various stages of construction or renovation projects. Skilled at conducting pre-construction, rough-in, and final inspections to ensure adherence to approved plans and specifications. Report Generation: Strong written and verbal communication skills. Proficient in generating detailed inspection reports that document findings, deficiencies, and recommendations for remediation or further evaluation. Customer Service: Excellent interpersonal skills with a focus on customer satisfaction. Capable of effectively communicating with property owners, contractors, architects, and other stakeholders to address questions, provide guidance, and explain inspection findings. Collaboration and Coordination: Demonstrated ability to collaborate with internal teams, including planners, engineers, and zoning officials, to ensure a coordinated and efficient inspection process. Experienced in coordinating inspections with external agencies and stakeholders to facilitate compliance and resolve issues.
Housing Maintenance Supervisor
Southern University of New Orleans
New Orleans, LA
11.2014 - 01.2019
- Team Leadership and Management: I have successfully led and supervised teams of maintenance technicians, providing guidance, training, and support to ensure efficient and effective operations. I have demonstrated excellent interpersonal skills, fostering a positive work environment and motivating team members to meet and exceed performance expectations. Maintenance Operations: I possess a comprehensive understanding of housing maintenance operations, including preventive maintenance, repairs, inspections, and general upkeep. I have developed and implemented maintenance schedules, ensuring prompt response to maintenance requests and adherence to safety regulations. Workflow Coordination: I excel in coordinating maintenance activities, prioritizing tasks, and allocating resources effectively. I have a proven track record of managing multiple projects simultaneously while maintaining high-quality standards and meeting deadlines. Vendor Management: I have established and maintained strong relationships with external vendors and contractors, negotiating contracts and securing competitive pricing for supplies and services. I have effectively monitored vendor performance to ensure compliance with service level agreements and quality expectations. Resident Relations: I am skilled in cultivating positive relationships with residents, addressing their concerns promptly, and providing exceptional customer service. I have implemented resident satisfaction surveys and utilized feedback to improve maintenance processes and exceed resident expectations. Budgeting and Cost Control: I have a solid understanding of budgeting principles and have successfully managed maintenance budgets to optimize resources and control costs. I have implemented cost-saving initiatives and identified areas for process improvement, resulting in significant savings without compromising quality. Compliance and Safety: I am well-versed in regulatory requirements and safety standards related to housing maintenance. I have ensured compliance with all applicable codes and regulations, conducted regular safety inspections, and implemented corrective measures to minimize risk and maintain a safe living environment. Technical Proficiency: I possess a strong technical aptitude and proficiency in using computerized maintenance management systems (CMMS) and other software applications to streamline operations, track work orders, and generate reports for analysis and decision-making.
Housing Inspector Level III
Housing Authority of New Orleans
New Orleans, LA
05.2011 - 11.2014
- Comprehensive Inspections: I have conducted comprehensive inspections of residential properties, including single-family homes, multi-unit buildings, and apartment complexes. I have a deep understanding of building codes, zoning regulations, and housing standards, enabling me to identify potential violations, hazards, and maintenance issues. Building Code Compliance: I possess an in-depth knowledge of local, state, and national building codes and regulations. I have effectively applied this knowledge during inspections, ensuring that structures and systems meet the required standards for safety, accessibility, and habitability. Safety and Hazard Assessment: I have a keen eye for identifying safety hazards and potential risks within residential properties. I have conducted thorough assessments of electrical systems, plumbing, ventilation, fire safety measures, and structural integrity to ensure the well-being of occupants. Documentation and Reporting: I excel in documenting inspection findings accurately and preparing detailed reports for stakeholders. I have effectively communicated inspection results, including violations, recommended corrective actions, and timelines for compliance. I am proficient in utilizing digital tools and software to generate and maintain inspection reports. Stakeholder Engagement: I have developed and maintained positive relationships with homeowners, property managers, contractors, and other stakeholders. I have effectively communicated inspection objectives, findings, and compliance requirements, demonstrating strong interpersonal and customer service skills. Training and Mentoring: I have actively participated in training programs and mentored junior inspectors, sharing my knowledge and experience to enhance their skills and professional development. I have conducted educational sessions for property owners and residents, promoting awareness of housing regulations and maintenance best practices. Legal and Regulatory Compliance: I have remained up-to-date with relevant housing laws, regulations, and industry standards. I have ensured compliance with fair housing laws, environmental regulations, and other legal requirements, maintaining integrity and professionalism in all aspects of inspections. Continuous Improvement: I am committed to ongoing professional development and staying abreast of emerging trends and changes in the field of housing inspection. I actively seek opportunities to enhance my skills and apply innovative approaches to improve inspection processes and outcomes.
Housing Inspector Level II
City of New Orleans
New Orleans, LA
07.2008 - 05.2011
- Property Inspection: Proficient in conducting comprehensive inspections of residential properties, including single-family homes, townhouses, and condominiums. Skilled at assessing structural components, electrical systems, plumbing, HVAC systems, and overall property condition. Building Codes and Standards: In-depth knowledge of local building codes, regulations, and safety standards. Capable of identifying code violations, safety hazards, and areas requiring repairs or improvements to ensure compliance and occupant safety. Report Generation: Experienced in generating detailed inspection reports that outline findings, observations, and recommendations. Skilled at effectively communicating complex information in a clear and concise manner for clients and stakeholders. Defect Identification: Proficient in identifying defects, deficiencies, and potential issues within residential properties. Capable of assessing the severity of defects and providing recommendations for remediation or further evaluation by specialists when necessary. Customer Service: Strong interpersonal skills with a focus on customer service. Able to interact professionally with homeowners, buyers, real estate agents, and other stakeholders, addressing their concerns and providing guidance throughout the inspection process. Industry Knowledge: Continuously updated on industry trends, emerging technologies, and best practices in residential property inspection. Actively engaged in professional development and staying informed about changes in regulations and standards.
Independent Property & Auto Claims Adjuster
A-List Elite Inspections LLC
New Orleans, LA
08.2005 - 05.2011
- Claims Evaluation and Investigation: I have demonstrated expertise in assessing property damage and auto accident claims, conducting thorough investigations, and gathering relevant evidence. I have utilized my analytical skills and attention to detail to accurately determine coverage, liability, and claim value. Insurance Policy Knowledge: I possess a comprehensive understanding of insurance policies, including property and auto insurance coverages. I am adept at interpreting policy provisions, exclusions, and limitations to determine the extent of coverage and applicability to specific claims. Damage Assessment: I have a strong ability to assess property damage and evaluate auto accident impacts. I am skilled in utilizing estimation tools, conducting site visits, and working with industry professionals to determine the scope and cost of repairs or replacements accurately. Negotiation and Settlement: I have honed my negotiation skills to effectively communicate with claimants, policyholders, and other parties involved in the claims process. I strive to achieve fair and equitable settlements while considering policy terms, liability factors, and applicable laws and regulations. Documentation and Reporting: I excel in documenting claim information, maintaining accurate records, and preparing detailed claim reports. I am proficient in utilizing claims management software and tools to streamline documentation processes and ensure efficient claim handling. Customer Service Excellence: I have consistently provided exceptional customer service throughout the claims process. I am skilled in managing claimant expectations, addressing inquiries and concerns promptly, and maintaining a professional and empathetic approach to customer interactions. Fraud Detection and Prevention: I am trained in identifying potential fraudulent activities and red flags during the claims investigation. I have a strong understanding of fraud indicators and techniques to ensure that claims are genuine and compliant with insurance policies and regulations. Time Management and Prioritization: I thrive in fast-paced environments and have a proven ability to manage multiple claims simultaneously. I prioritize tasks effectively, adhere to deadlines, and maintain a high level of productivity without compromising the quality of investigations and settlements. Continuous Learning and Adaptability: I actively stay updated with industry trends, changes in insurance regulations, and emerging technologies related to claims management. I adapt quickly to new systems and procedures, ensuring that I provide the most accurate and efficient claims services.
Education
Associate of Science - Civil Engineering
Universal of Phoenix
Online, Only05.2008
Bachelor of Science - Building Construction Technology
University of Phoenix
Online, OnlySkills
- Construction and Building
- Time Management
- Critical Thinking
- Problem Anticipation and Resolution
- Attention to Detail
- Report Writing
- Observant Nature
- Planning & Organizing
- Supervision & Leadership
- Active Listening
- Customer Service
- Microsoft Office
Timeline
Building Inspector
City of Houston Public Works
04.2024 - Current
Building Inspector II
City of Roswell Department of Public Works
12.2023 - 04.2024
Residential Property Inspector
Excalibur Homes LLC
11.2022 - 12.2023
Warranty Claims Processing Specialist
Genpact LLC (Home Depot Contract)
01.2021 - 11.2022
Building Inspector Level II
City of New Orleans
01.2019 - 01.2021
Housing Maintenance Supervisor
Southern University of New Orleans
11.2014 - 01.2019
Housing Inspector Level III
Housing Authority of New Orleans
05.2011 - 11.2014
Housing Inspector Level II
City of New Orleans
07.2008 - 05.2011
Independent Property & Auto Claims Adjuster
A-List Elite Inspections LLC
08.2005 - 05.2011
Associate of Science - Civil Engineering
Universal of Phoenix
Bachelor of Science - Building Construction Technology
University of Phoenix
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