Summary
Overview
Work History
Education
Skills
Timeline
Training
Disclaimer
Generic

ANJALI MALIK

New Delhi,India

Summary

Diligent with proven track record of enhancing customer interactions and satisfaction. Successfully implemented initiatives to streamline customer support processes, leading to improved client retention. Demonstrated strong problem-solving abilities and effective communication skills in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Lead Customer Experience Specialist

Honeywell
02.2024 - Current
  • Processed orders in SAP by thoroughly verifying each item on the acceptance policy checklist.
  • Enabled efficient setup of new customer profiles within SAP.
  • Executed stock transfers to customers using various movement types.
  • Generated OBD delivery orders for packing in SAP.
  • Billed invoiced materials in SAP to facilitate monthly closures.
  • Managed over 40 customers across Saudi Arabia and UAE.
  • Relay daily order updates to customers and inform them about product availability.
  • Managed common mailbox to address customer inquiries within defined TAT.
  • Creating credit notes and debit notes as per finance approval.
  • Generated invoices in SAP upon shipment dispatch from warehouse.
  • Handled Return Material Annexure requests for defective parts and short shipments.
  • Handling cases in the NEX Salesforce tool and sending survey links to customers.
  • Handled inbound customer calls in NEX to understand their queries and provide solutions.
  • Responsible for order fulfillment as defined by Incoterm and ship-to address, until customers receive their order, and managed timely follow-up.
  • Generated Order booking & Invoicing reports for business leaders, daily.
  • Comprehensively worked on Salesforce to create task monitor, and cases to record utilisation.

Customer Order Management

Becton and Dickinson
06.2020 - 02.2024
  • Ensured all customer purchase order entries were correctly recorded in SAP.
  • Coordinated with Supply Planning, Finance, and Warehouse teams to streamline order fulfillment.
  • Provide customers with timely information regarding their order status.
  • Coordinated with Sales team to help navigate order fulfillment challenges.
  • Generated comprehensive reports to enhance Order Status visibility.

Logistics Operations, Client Service

SHARP MINT LIMITED
03.2017 - 05.2020
  • To reconcile the shipment planning file with the hard copy of purchase order/ sales confirmations received from customer.
  • Taking planning from Forwarder against the PO to match the customer ETA.
  • Prepare Pre & Post Shipment Documentation as per PO & SC (like PI, Invoice, Packing list & sample of the material).
  • Working on all the incoterm like CIP, CIF, C&F, Ex-work, FOB, FCA, DAP, DDU, DDP.
  • Making Proper shipment planning & co-ordinate with the Production regarding dispatch plan, Marketing, Quality regarding DG-documents, COA, IIP, MSDS & Account departments regarding Tax invoice, forwarder/CHA payment, Finance regarding the original document, payment from the customer for execution of Export shipment.
  • Deal with CHA / Forwarder for Rate negotiation, compare with other CHA /Forwarders rates & take best rates from them as per comparison.
  • Shipments tracking from the Load port to destination port (ETD & ETA) & Confirm from Buyer also on timely delivery.
  • Timely arrangement of Vehicles & Containers for stuffing of Shipments to the warehouse &/or CHA.
  • Follow up with CHA to file Custom Documentation on time, Transportation & Rail out of Containers as per Vessel Planning.Timely preparation of Post Export Documentation to claim Payment-Shipments tracking from the Load port to destination port (ETD & ETA) & Confirm from Buyer also.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Sr. Sales Executive

ARVIND DAIRY PVT. LTD
09.2014 - 10.2016
  • To meet distributors and retailers in different markets (Central Delhi).
  • Taking Feedback from Sales Team on Daily Basis.
  • To handle promotional activities.
  • Coordinating with Manufacturing Plant to check the Regular Flow of Inventory.
  • Presenting Reports to Management.

Education

P.G.D.M -

ASIAN BUSINESS SCHOOL
08.2014

B.B.A - undefined

GRD GIRLS DEGREE COLLEGE
06.2012

Higher Secondary - undefined

KENDRIYA VIDYALAYA
05.2009

Senior Secondary - undefined

KENDRIYA VIDYALAYA
03.2007

Skills

  • SAP Material Management
  • Create Order
  • Check Stock Status
  • Stock Transfer
  • Create DN
  • Create CN
  • CRM software
  • Understanding customer needs
  • Billing adjustments and refunds
  • Salesforce
  • NEX
  • Case Management
  • Incoterm DDP
  • EXW
  • CIP
  • CIF
  • DAP
  • MS Office
  • PowerPoint
  • Excel

Timeline

Lead Customer Experience Specialist

Honeywell
02.2024 - Current

Customer Order Management

Becton and Dickinson
06.2020 - 02.2024

Logistics Operations, Client Service

SHARP MINT LIMITED
03.2017 - 05.2020

Sr. Sales Executive

ARVIND DAIRY PVT. LTD
09.2014 - 10.2016

B.B.A - undefined

GRD GIRLS DEGREE COLLEGE

Higher Secondary - undefined

KENDRIYA VIDYALAYA

Senior Secondary - undefined

KENDRIYA VIDYALAYA

P.G.D.M -

ASIAN BUSINESS SCHOOL

Training

  • Summer Internship at SEED(Sustainable Employment and Economic Development)
  • ICE (Innovation, Creativity, Ethics) IDEAL training in Asian Business School
  • Educational Trip to Oxford University, London
  • RELIANCE DAIRY FOOD LTD- Internship as Sales Executive, Market Analysis & Strategy Proposition of Reliance Dairy Milk

Disclaimer

I, hereby declare that the information given above in this resume is best and true to my Knowledge.

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