Versatile and results-driven administrative professional with a proven track record of supporting and optimizing operations across diverse business environments. Known for exceptional organizational, communication, and time management skills, consistently exceeding performance goals. Quickly adapts to new systems and technologies, driving improvements in data accuracy, workflow efficiency, and internal processes. Demonstrated expertise in document management and team coordination to ensure smooth daily operations. Seeking a full-time role that leverages a strong educational foundation and broad skill set.
Provides administrative support to a dental practice, managing billing, scheduling, and daily office operations. Maintains effective communication with hospitals, nursing facilities, and patients. Schedules appointments and referrals, handles document management (filing, faxing, scanning), and ensures dental histories are accurately recorded.
Processed new direct business and brokerage accounts with a high level of accuracy and timeliness. Managed over 15 transaction and account requests daily, ensuring proper escalation and documentation. Resolved “Not in Good Order” (NIGO) issues and commission discrepancies. Handled signature guarantee requests, prepared professional correspondence, and ensured daily email resolution. Proficient in Pershing, NetX360, Salesforce, and Microsoft Office. Required strong problem-solving, organizational, and communication skills to meet strict deadlines.
Performed a range of administrative duties including managing email and phone communication, scheduling appointments, booking conference rooms, and overseeing mail/package distribution. Entered and processed billing data for over 30 client transactions per day, requiring high attention to detail. Ensured building maintenance and client satisfaction by staying organized and delivering excellent customer service.
Oversaw front desk operations for a professional office building with over 30 tenants. Scheduled conference rooms, managed email and phone correspondence, directed visitors, and supported the building manager. Handled daily mail and client needs with professionalism and efficiency.
Provided high-level administrative support to company executives, managing calendars, coordinating travel, and organizing meetings. Accurately entered sensitive client data for insurance applications, submitting over three new applications daily. Resolved issues, monitored application status, and supported project management efforts. Demonstrated adaptability with new software and strong written communication through email correspondence.
Managed a $10,000+ budget to plan and execute large-scale fraternity events (date parties, semi-formals, and formals) for over 100 attendees. Oversaw venue booking, transportation logistics, catering, and entertainment. Events were hosted at venues including The Hay Ride, The Circle, and Sofi Stadium for an NBA game. Role required excellent written communication, organization, and leadership, with close collaboration among team members.
Founded and operated a private tennis coaching business for children aged 4–16, growing from one family to over 20 clients. Taught tennis fundamentals, game strategy, and sportsmanship. Delivered individualized instruction and fostered positive relationships, requiring excellent communication and leadership by example.
Assisted and later led tennis instruction for children of varying skill levels. Promoted to head coach after one year, overseeing groups of 8 or more students. Developed public speaking, patience, and mentorship skills while fostering a supportive and skill-building environment.