Summary
Overview
Work History
Education
Skills
Timeline
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Anjali Phagoo

Winter Garden,FL

Summary

Dynamic and results-driven professional with extensive experience at Ulta Beauty, excelling in customer service and team leadership. Proven ability to train and mentor staff, enhance operational efficiency, and manage cash transactions accurately. Recognized for fostering a positive shopping experience and implementing effective inventory management strategies. Adaptable and dependable, committed to achieving sales goals.

Overview

8
8
years of professional experience

Work History

Lead Cashier

Ulta Beauty
04.2023 - 07.2025
  • Supervised daily operations of cash register area, ensuring efficient customer transactions.
  • Trained and mentored new cashiers on operational procedures and customer service best practices.
  • Implemented inventory management processes to streamline stock control and reduce discrepancies.
  • Developed training materials to enhance cashier performance and improve service quality.
  • Resolved customer inquiries and complaints effectively, enhancing overall satisfaction and loyalty.
  • Analyzed sales data to identify trends, informing promotional strategies and product placement decisions.
  • Collaborated with management to optimize scheduling, ensuring adequate coverage during peak hours.
  • Led initiatives to enhance checkout efficiency, reducing wait times and improving customer experience.
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Collaborated with management to develop strategies for improving overall store performance and profitability.
  • Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
  • Contributed to team success by consistently meeting or exceeding sales targets set by management.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
  • Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Server Assistant

Cracker Barrel Restaurant
04.2021 - 02.2023
  • Assisted servers in delivering food and beverages efficiently to enhance guest satisfaction.
  • Maintained cleanliness of dining areas, ensuring a welcoming atmosphere for patrons.
  • Collaborated with kitchen staff to facilitate timely order preparation and service flow.
  • Supported inventory management by restocking supplies and monitoring stock levels regularly.
  • Trained new team members on service protocols to promote consistency in guest experience.
  • Responded promptly to customer inquiries and requests, fostering positive dining experiences.
  • Implemented suggestions for improving workflow efficiency during peak hours, enhancing overall service speed.
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
  • Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
  • Promoted menu items and specials to guests, contributing to increased sales of featured dishes.
  • Ensured accurate order fulfillment, assisting servers with double-checking orders before delivery to guests.
  • Enhanced operational efficiency, conducting regular inventory checks of dining essentials and notifying management of low supplies.
  • Supported kitchen staff by expediting food orders to dining area, ensuring hot and fresh service.
  • Assisted customers with carry-out service.

Head Cashier

Party City
09.2017 - 12.2019
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted in maintaining cash drawer accuracy and inventory levels.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Monitored store cleanliness and organization to enhance shopping experience.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Learned safety protocols to maintain a secure environment for customers and staff.
  • Adapted to various roles within the store as needed for operational support.
  • Supported promotional activities by setting up displays and assisting customers with product selections.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Processed both cash and card purchases and returns.

Education

GED -

Orange Technical Collage West Campus
Ocoee, FL

Skills

  • Training and mentoring
  • Customer assistance
  • Point of sale operation
  • Manager support
  • Dependability
  • Opening and closing procedures
  • Staff training
  • Sales expertise
  • Cash register maintenance
  • POS system proficiency
  • Staff mentoring
  • Credit and cash transactions
  • Hospitality and accommodation
  • Positive attitude
  • Product knowledge
  • Problem-solving
  • Team leadership
  • Customer service
  • Adaptability and dependability
  • Flexible schedule
  • Transaction management
  • Online order picking
  • Merchandise stocking
  • Staff motivation
  • Retail merchandising
  • Coin and currency counting
  • Till counting
  • Total sales reconciliation
  • Cash drawer balancing
  • Performance monitoring

Timeline

Lead Cashier

Ulta Beauty
04.2023 - 07.2025

Server Assistant

Cracker Barrel Restaurant
04.2021 - 02.2023

Head Cashier

Party City
09.2017 - 12.2019

GED -

Orange Technical Collage West Campus

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Anjali Phagoo