Driven and forward-thinking leader with experience and eight years of Agile. Certified in Agile project management and skilled at completing successful projects on time. Proactive Business Analyst with 8+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Business Analyst
Federal Home Loan Bank of Dallas (FHLB)
2021.01 - Current
Led the product direction for a team for 7 developers and aligned it with the company goals
Implemented Agile and Scrum methodologies to streamline product development process
Acted as a liaison between product, IT, sales Teams to understand customer demand and new features and prioritize the product roadmap
Owned the product roadmap and met all the feature deadlines by identifying and mitigating any engineering roadblocks
Communicated the Company vision and goal to the team and align the team goals with the vision of the company
Led the product direction for a team for 7 developers and aligned it with the company goals
Implemented Agile and Scrum methodologies to streamline product development process
Worked with business owners and technical teams to set a strategic direction and to understand and elicit the scope of the project
Managed the entire life cycle, from planning to tactical execution, by creating detailed product requirement documents, developing product prototypes
Created prototypes of any new suggestions or enhancements proposed to present to the stake holders
Collaborate with business teams and product owners to analyze and develop user stories and a product backlog for one or more products, also maintaining the health of the product backlog from time to time
Participate in daily stand ups to make sure each member provides a status update of their task, and there are no impediments in achieving the sprint goal
Identify and remediate problems, impediments, and defects that the development team has been facing
Collaborated with stakeholders to understand business problem statements and convert them into user stories
Worked with Dev Team and Business on the design of the API’s, as well as troubleshooting any issues by using Swagger and authentication tools
Design the Database schema and objects like Table, View, Trigger, User Defined Functions, Stored Procedure
Participate in planning and design sessions, providing clarification on product requirements
Assist in defining and justifying new product developments/projects
Experience with writing complex queries using TSQL with JOIN Conditions, Sub Queries and Nested Queries
Leveraged Azure Dev OPS as the primary platform for the stories, tracking, planning and Roadmaps
Articulated product vision and user stories in a way clearly understandable to development teams
Collaborated with cross functional team in case of any issues or dependencies on the work our team owns
Owned the planning and scheduling of two-week sprints and articulated the product vision to development, resulting in the product goals being defines at the beginning of the year
Presented the team updates on the Sprint Review, ana various other stake holder meetings
Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
Plan and conduct interviews with business owners and stakeholders
Conduct gap analyses to identify solutions that are cost-effective and meet business requirements
Field questions from stakeholders/end users during user acceptance testing, identifying potential options to aid in the resolution process
Environment : WEB API, Azure Dev OPS, Azure Resource Manager, Swagger, Kanban, TFS, SQL Server, Microsoft Office Applications, Visio
Technical Business Analyst
FISERV/Caliber Home Loans
2019.02 - 2020.10
Fiserv Black Knight application is a rewrite of the old legacy application on the latest Microsoft technologies and platform
Leverage technical knowledge to understand and manage trade-offs, ensuring Product Managers and Business Owners are clear to make informed decisions
Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs
Provide input to the Scrum Master and the program management team on resource negotiation, managing workloads, and setting schedules
Managed backlog of user stories for 2 products simultaneously
Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work
Implemented the SSO authentication process using LDAP protocols
Managed two-week sprints for the dev team by refining stories and prioritizing it in line with the company goals and vision
Perform analyses to aide in decision making regarding feature improvements and new feature developments
Analyze, plan and develop requirements and standards in reference to scheduled projects
Prioritize the backlog for the dev team to work on in alignment with the goals of the company
Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
Worked with Dev Team and Business on the design of the API’s, as well as troubleshooting any issues by using Swagger and authentication tools
Research and evaluate hardware and software technology options and weigh the cost/benefit analysis when making large purchases on behalf of the company
Recruit and train exceptional employees to fulfill posted positions within the technical department
Update and maintain all production technologies ensuring proper maintenance and installation
Environment : WEB API, Azure Dev OPS, Swagger, Kanban, TFS, SQL Server, Microsoft Office Applications, Visio, SDLC
Technical Business Analyst
GMF Financial
2018.05 - 2019.01
ASTRA Risk IO application which is a rewrite of the old legacy application on the latest Microsoft technologies and platform
It includes 5 microservices in the ASTRA Risk I/O Application – Finance, Admin, Review, Client and Security
Developed plans for project tasks, including scheduling and coordinating activities of other team members to produce deliverables
Met with stakeholders to analyze requirements and determine impact to business rules
Collaborated with management and business operations unit to comprehend and document decision support needs
Prepared, facilitated, documented, and participated in client meetings/workshops conducting a structured gathering, research, and analysis
Helped transition the entire team from ServiceNow to Azure DevOps Agile process/boards
Held trainings and demo sessions to facilitate the transition
Performed requirements gathering, user stories, and documentation business, data, application and technology architectures, and business rules
Documented and explained problems and worked to resolve software defects while ensuring technical compatibility and end-user satisfaction
Analyzed, developed, and proposed enhancements to current business processes, reports and applications in order to optimize system effectiveness
Helped with data troubleshooting by writing complex SQL queries
Conducted customer interviews and producing meeting summaries
Produced high-quality verbal and written consulting deliverables (including proposals, customer presentations, consulting reports) to effectively communicate project findings
Played the role of a ScrumMaster, by maintaining the scrum boards and the sprints
Met with stakeholders to analyze requirements and determine impact to business rules
Communicated with business, translated the business language to technical terms, created the requirements document and hand it them off to the development team
Determined testing requirements and act as testing manager on medium to large scale projects
Developed to-be business process documentation to support planning and design stages of new product development
Conducted demos to the business users on the tasks accomplished in every sprint by the entire team
Environment : WEB API, Azure Dev OPS, Swagger, Kanban, TFS, SQL Server, Microsoft Office Applications, Visio, SDLC
Technical Business Analyst
Bank of Oklahoma
2017.01 - 2018.04
Internal BOK website upgrade, Microsoft technologies project that enables people in the organization to enter/check/track trades, modify employee profiles, do backend transitions with other banks and other business activities
Created design specifications to address user goals; formulates plan-outlining steps required to develop program following established standards for design deliverables
Supported step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
Implemented the Single Sign on Authentication – SSO process for this application
Involved in problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
Translated between business language and their needs to the technical teams and vice versa
Responsible for the onsite offshore team coordination and led the offshore team
Work closely with the customer, business analysts, and team members to understand the business requirements that drive the analysis and design of quality technical solutions
Communicated and collaborated with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed including Functional requirements, Business Requirements Documents, Use Cases, GUI, Screen, and Interface designs
Created design documents and manage change control process for production deployments
Worked as a production support person for the main two banking applications that are used in the company
Been the face of the project for all the issues and questions
Managed TFS, designed the sprints and all the user stories and epics
Performed requirement gathering, design and analysis of any new projects and enhancements
Analyzed and translated business requirements into technical requirements for development, and creation of design documents and technical specifications
Adhered to best practices and standards in the areas of development, technology, and security
Provided post-implementation support, including, but not limited to, monitoring application performance and debugging existing code
Environment: Visual Studio 2015, WEB API, Angular, Quality Centre, Jenkins, SVN, TFS, MVC pattern, .Net framework 4.5, SQL Server, JIRA
Technical Business Analyst
OneGas
2016.02 - 2016.12
Worked on the Website Next project which is a rewrite of the current OneGas website
Designed the middle tier layers using RESTful Web API’s
Worked on building the middle tier WEB API services, using MVC
Performed N-Unit testing and document results according to System Development Methodology guidelines to ensure modifications/functions meet desired results
Designed and implemented Enterprise level Centralized logging for client applications using the Microsoft Queuing (MSMQ) technology and the Logging Application block
Developed scripts for automation testing and run them
Implemented the design and development of the application using Agile (SCRUM) methodology
Worked on the Sitecore for CMS
Environment: Visual Studio 2015, .NET Framework 4.5, C#, WEB API, WCF Services, SQL Server 2008
Senior .NET Developer
Dollar Thrifty Automotive Group (DTAG) / Hertz
2009.09 - 2016.01
Consumer services project which is a rewrite of the legacy Internet Middle Tier on the latest .NET platform
Worked on reverse engineering the GDS legacy code
Worked on the development for GDS partners Sabre, Worldspan, Gelilio and Amadeus
Designed and developed code according to OTA protocols
Worked on the integration the Dollar Thrifty Backend services to the Hertz backend services
Integrated the front ends Dollar.com to the new Hertz related back-end services and handling the production support issues for the front-end solutions
Worked with the customer closely for requirement gathering
Performed design and architecture reviews
Responsible for the deliverables on time
Identified and documented business processes and system requirements and produced functional and technical specifications
Created design specifications to address user goals; formulated plan-outlining steps required to develop program following established standards for design deliverables
Implemented the design and development of the application using Agile (SCRUM) methodology
Used Team foundation Server as the Source Control
Implemented it using the MVC Pattern
Created components like Header, footer, forms, layouts, pages
Performed architecture design, implementation, testing, and support phases of the Consumer Services project
Used Model View Controller (MVC) design pattern to develop a complex web application, ASP.NET with C# as code behind jQuery is used for client-side functionality
Worked on Task Schedulers to run jobs for the data transfer
Used the latest Microsoft Technologies, WCF, LINQ, Parallel LINQ, Extensions on .NET framework 3.5/4.0
Worked on Microsoft Caching, Security and Logging Application Blocks
Designed and implemented the Logging service which provides Enterprise level Centralized logging for client applications using the Microsoft Queuing (MSMQ) technology and the Logging Application block
Used Analytical and detail oriented with strong technical problem analysis and resolution skills
Provided production support by analyzing/fixing issues, documenting, and implementing them as required
Environment: Visual Studio 2013, Sitecore, .NET Framework 4.0, ASP.NET, C# 3.0, Sitecore 8.0, Team Foundation Server, SQL Server 2008, N-Unit 2.0, XML, WCF, UML Modeling, MVC Pattern.
Senior .NET Developer
Department of Revenue (DOR)
2009.04 - 2009.06
Developed a Web based application for the Integration of a disparate set of legacy systems that were developed independently across a diverse set of platforms and interfaces
Used NHibernate for efficient mapping of data to and from the databases
Created design specifications to address user goals; formulates plan-outlining steps required to develop program following established standards for design deliverables
Worked closely with the customer, business analysts, and team members to understand the business requirements that drive the analysis and design of quality technical solutions
Used OOD concepts in C# with NHibernate for expediting retrieval and storing of objects in SQL
Created appropriate design documentation and program logic documentation as necessary
Developed XML mapping and class files to map the Data and database objects in the various databases such as SQL server, Sybase and many more to the C# Repository classes
Designed and implemented components that convert disconnected record sets to valid XML that is transformed by XSL/XSLT files to HTML
Designed high-performance multi-threaded applications in C# for handling multiple sessions and session factories
Used Visual Source Safe as the source code version control tool
Performed N-Unit testing and document results according to System Development Methodology guidelines to ensure modifications/functions meet desired results
Developed a Windows based application FedEx Ship Manager for FedEx which is used in every FedEx station for shipping either a Domestic or International package
Performed SRS Review / Update, Design, Implementation, and testing phase of the application
Created win forms with in-built user validation where required
Developed the modules, Ship Engine, Application Engine, Reporting Engine, Common Document Upload module
Used ADO.NET for retrieving, querying, storage, and data manipulation for achieving continuous database connectivity
Used C# to design the GUI and for event handling purposes in the win forms
Worked with SSRS report designer for designing various reports
Worked with AJAX panels and other controls to improve the look and feel of the application
Designed a Search Engine that will enable the user to search for records in the database based on the keywords in the search box
Used Clear Case for Version Control Tool
Involved in iterative updates of the technical documentation