Anjana Rao
14 Chester Street, Natick,MA
Summary
To contribute to the organization’s success through the use of exceptional Customer service, Marketing and Administrative skills. MBA professional with leadership experience and a genuine passion for developing customer relationships. Team Player with consistent delivery in a fast-paced, versatile environment, leveraging strong problem-solving skills with a positive attitude. A multi-tasker with excellent communication and proficiency in Word, Excel, Windows. Additional languages: Hindi Advanced, Tamil intermediate, Spanish Basic.
Overview
22
22
years of professional experience
Work History
Key Holder
Aveda( Estee Lauder LLC)
12.2021 - 07.2024
- .Supported the Manager to ensure the smooth efficient running of the store.
- Performed Mini Facials, hand massages,make up and Hair & Scalp checks in order to provide a great Aveda relaxing experience.
- Used coaching and mentoring skills to lead by example, modelling the behaviors that the sales team to provide inspirational, authentic and personalized customer service to achieve all sales targets, organized birthday parties for guests.
- Used retail and cash handling experience on POS to carry out essential start and end of day cash reconciliations and open and close the store on a rotational basis
- Resolved customer complaints professionally, engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed 30 phone calls a day and 20 emails while promoting sales offers.
Keyholder
Everything But Water, Inc.
02.2015 - 03.2020
- Worked closely with Store Manager to exceed operational and sales targets by 20%.
- Supervised , trained and mentored team members.
- Improved customer service by utilizing effective selling skills and by assessing needs, projecting friendly, knowledgeable demeanor.
- Completed store opening and closing procedures, balanced cash drawers, processed payments, returns and deposits.
- Maintained visual store standards for merchandizing, promotions and inventory and monitored security areas during busy periods.
Assistant Store Manager
Vitamin World
03.2014 - 02.2015
- Partnered with Manager to provide leadership and enthusiasm to drive performance goals and profitability by 10%.
- Provided customers with good understanding of nutritional and health related topics so that one could reach their fitness goals.
- Coached sales associates in product specifications, selling techniques and sales incentives increasing customer satisfaction ratings and surpassing business targets.
- Identified and proactively resolved issues negatively impacting operations reinforcing core values like trust and value.
Sales Associate
Sunglass Hut, Inc
03.2013 - 03.2014
- Boosted sales by conferring with customers to evaluate purchase needs and recommended best-fit offerings while promoting add-on products.
- Opened, closed and managed store alone on shifts while operating POS system with cash and credit sales, cleaning, pricing items for merchandise display and visual appeal.
- Served as exceptional team-player enhancing sales training. Responsible for over-achieving individual sales plan and monthly goals.
- Tracked stock using company inventory management software and handled returns and challenges while engaging with customers in effectively building lasting relationships.
Seasonal Sales Associate
Bath & Body Works, LLC
11.2012 - 01.2013
- Engaged with customers to effectively build rapport in fast paced retail environment by servicing them at cash register while keeping track of all promotions for day.
- Served as team player by filling in extra work shifts for other associates achieving perfect attendance and on-time record.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Worked alongside retail representatives to enhance product presentations, arranging floor-sets, replenishing and pricing store merchandise.
Administrative Assistant
Globe Enterprises
05.2008 - 11.2012
- Interviewed, trained 100 part time employees in E-Commerce venture through network marketing.
- Maintained sales data, inventory control, accounts payable, billing and payroll on updated spreadsheets.
- Collaborated with teams to produce monthly volume goals while promoting sales through private & retail accounts.
- Demonstrated product knowledge by researching new products manufactured & facilitated product demonstrations to promote merchandise.
- Coordinated travel arrangements by booking hotels and organized weekly staff meetings and client appointments.
Loan Administrator
Bank of America
11.2006 - 05.2008
- Perfected bank collateral through accurate bookkeeping and setting up ticklers to track exception data on standard collateral files.
- Conducted Audits and reviews on ticklers and resolved discrepancies.
- Verified billing schedules, pricing options, risk rate changes on client collateral records and processed credits accurately.
- Managed agendas and created daily reports to assist leaders and peers on corrective actions.
Investment Fund Accountant
JP Morgan Chase
06.2006 - 10.2006
- Handled accounting summaries of daily transactions including portfolio valuations in order to determine NAV of mutual funds.
- Managed reconciliations of account balances and completed income and expense accruals affected by corporate actions for maintenance in general portfolio.
- Submitted monthly reconciliation packages , resolved cash exceptions, evaluated impact on overall account status and researched on newly created cash and assets in funds and reported findings to client group.
- Communicated with fund management, and various advisors to ensure trade accuracy while assisting new hires.
- Created quarterly and annual reports on Domestic/International Equity funds and Fixed Income funds.
Investment Accountant
PFPC Global Fund Services, Inc
03.2003 - 06.2006
- Proved multi-tasking abilities by preparing daily, weekly & monthly trial balances and financial statements, pricing mutual funds each day incorporating effects of corporate actions on them.
- Demonstrated ability to handle stress in fast paced environment with strict deadlines of semi-annual surveys while adhering to company policy of 99.9% accuracy rate.
- Evaluated and consolidated cash balances after verifying trade ticket accuracies during portfolio transactions.
- Reviewed market quotes for acceptable accuracy and delivered daily NAV of each fund.
- Tracking accounting structures and procedures on regular basis to identify areas in need of improvement.
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and bank general ledger.
Claims Processor
Metropolitan Insurance
03.2002 - 03.2003
- Conferred with members in person or by telephone to provide information on their insurance policy services regarding damages to their automobiles or property.
- Negotiated on behalf of claimants to reserve rental car and schedule repairs at shops, keeping insured update throughout process.
- Also interviewed claimants as well as witnesses and police officials regarding specifics of accident.
- Referred unresolved customer grievances to designated departments for further investigation.
Education
MBA - Business Administration
West Chester University of Pennsylvania
West Chester, PA07.1993
Bachelor of Science - Bio-Resource Sciences
University of California, Berkeley
Berkeley, CASkills
- Cash Handling
- Bank Deposits
- Sales Coaching
- Managing Customer Needs
- Front-End Operations
- Store Opening and Closing
- Financial Recordkeeping
- Product Demonstration
- Task Delegation
- Workplace Safety
- Store Operations Oversight
- Team Training
- Alarm Systems
- Facility Safety
- Customer Service
- Product Ordering
- Workflow Monitoring
- Staff Training
- Sales Quotas
- Team Member Development
- Managing Cash Register
- Merchandise Promotion and Display
- Safety Awareness
- Cash Handling and Reconciliation
- Loss Prevention Strategies
- Customer Experience Enhancement
- Team Meetings
- Retail Industry Experience
- Recruitment and Training
- Staff Coaching and Training
- Health and Safety Procedures
- Cycle Counts and Audits
- Cash Drawer Balancing
- POS Terminal Operation
- Flexible Work Schedule
- Mentoring
Timeline
Key Holder
Aveda( Estee Lauder LLC)
12.2021 - 07.2024
Keyholder
Everything But Water, Inc.
02.2015 - 03.2020
Assistant Store Manager
Vitamin World
03.2014 - 02.2015
Sales Associate
Sunglass Hut, Inc
03.2013 - 03.2014
Seasonal Sales Associate
Bath & Body Works, LLC
11.2012 - 01.2013
Administrative Assistant
Globe Enterprises
05.2008 - 11.2012
Loan Administrator
Bank of America
11.2006 - 05.2008
Investment Fund Accountant
JP Morgan Chase
06.2006 - 10.2006
Investment Accountant
PFPC Global Fund Services, Inc
03.2003 - 06.2006
Claims Processor
Metropolitan Insurance
03.2002 - 03.2003
MBA - Business Administration
West Chester University of Pennsylvania
Bachelor of Science - Bio-Resource Sciences
University of California, Berkeley
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