Summary
Overview
Work History
Education
Skills
Timeline
Generic
ANJANA SHRIRAM

ANJANA SHRIRAM

Consultant - IT Support
Chandler,AZ

Summary

Experienced and enthusiastic IT Consultant/Subject Matter Expert with track record of success across wide range of Data Analytics applications/Business Processes. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to application users improving business performance.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Consultant

FLEX LTD. Flextronics International, LTD
Chennai, India
02.2015 - 09.2022
  • Worked as Consultant - SME (Technical and Functional) in IT Support team (L2 and L3) of Global Procurement and Supply Chain under Global Business Services Division of Flex, India.
  • Liaised with internal customers, Business and Development teams to better understand End user needs and recommend appropriate solutions.
  • Delivered outstanding service to large userbase of more than 4 applications including SAP MDM, MicroStrategy, Tableau, Teradata, SnowFlake and SAP SRM.
  • Lean Green Belt Certified professional.
  • Completed upto 30 custom reports/Documents in MSTR (Freeform SQL Reports) to enable reporting in Procurement, Planning and Purchase areas
  • Major Focus areas under report creation include Purchase Price Variance, Cost Reduction, Cost Savings, Supply source evaluation, Strategic Supply Control Management, Demand variations over time frames, Internal monitoring purpose reports such as Active demand variation, Open Purchase Orders Purchase Price Variances, Delivery and Quantity Tolerances, Allocation Flagging.
  • Spearheaded internal automation projects for Access control to applications, monitoring alerts,
  • Part of Teradata to SnowFlake Migration ERT and solved over 71 bug fixes/small enhancements post migration during stabilization phase.
  • Well versed with handling support tickets, custom report creation via Service Now. Also acted as SPOC between GPSC Support and SNC Admin Team to regulate, accelerate and better utilize SNC as tool within team.
  • Received more than 10 Internal Awards from End Users (Key users of applications, Business Owners and Top Management) for successful completion of complex projects with short deadline.
  • Integrated technology and business operations to identify targeted solutions to customer issues.
  • Actively participated and moderated Panel discussions, Events and Celebrations for entire tower as key member of Internal Women's forum.

World Class Management Engineer

Arcelor Mittal Dhamm Steel Processing Pvt. Ltd
Ranipet, Tamilnadu, India
06.2011 - 02.2015
  • Worked as part of SAP Implementation Project Directory and SAP Support and directly reported to CEO providing him all technical inputs required for his daily engagements.
  • Key member - Steering Committee to completely handle ERP Implementation project by co-ordinating between User departments and Functional consultants starting from Implementation to after Go-live Support.
  • Core team member for Materials Management (MM) and Sales and Distribution (SD) Modules.
  • Single point of Contact between my company and Implementation Partner for Full time support (Co-ordinate and control number of tickets raised, ensure timely solution is provided for important system issues).
  • Explain to consulting team requirements for new reports, changes in configuration to suit our changing business needs.
  • Organise and conduct Training sessions/refresher training sessions for all users on regular basis.
  • Worked on creating personalised Dashboards for all Functional Heads to get their reports directly from SAP on daily basis.
  • Defining KRAs-KPIs – Strategic Business Planning
    I was made part of CEO’s core team that analysed this plan and broke it down to plant wise, department wise, function wise KRAs and KPIs.
    My main functions in this project were:
     Collect, update and display all Plant KPIs across various locations in plant.
     Update and share all Function wise KPIs with Core team
     Organise and conduct Monthly reviews to discuss performance, catch up plans and future
    projects
     Maintain CEO’s KPIs dashboard – Formulated this as Company score card.
  • This resulted in employees at different levels of organization being thorough with their KPIs and were able to align their work in right direction to achieve individual as well as team level goals.
  • Visual Management Project
    ArcelorMittal (Global) has set of specific standards for management of Visual displays, signage within Plant premises – office and shopfloor. As part of World Class Management activities was given the opportunity to learn from an expert in Netherlands, these standards and to enforce these in our plant after analysing our own needs.
    This project was carried out under my leadership and the main activities were,
     Decide content, location of display, type of display, product to be used and selection of vendor for product supply and install products at desired locations.
     Installation of KRA-KPIs boards, station-wise Production status boards, ArcelorMittal Global vinyl wallpapers, AMDHAMM values on Acrylic Sandwich boards.
  • Newly installed visual displays not only attracted customers, suppliers and employees alike but also made sure our unit on the whole follows our Global standards and procedures.
  • Standardisation of Processes
    standardising existing processes and implementing standard processes wherever required - review with respective teams two processes every month and standardise and modify Standard Operating Procedures written for the function.
     Written and implemented SOPs for Sales Order Processing in SAP, Excise Maintenance in dealer purchases, Purchase process, Opening of sealed bids and Weigh bridge activities.
  • Graduate Engineer Trainee Projects
    As a fresher training was given in Welding Engineering, Plant layout modelling, Time analysis on machines, 5S Implementation in small areas and Production Planning and Control.
    After sufficient training in PPC, I was chosen from amongst all executives working in the company, to attend an International Training on ERP systems conducted at Villefranche, France by ArcelorMittal Total Offer Processing.
  • NON-TECHNICAL PROJECTS
    CEO Engagement Activity
    As a mass engagement programme, the CEO met and interacted with 20 employees from different functions across the plant on a weekly basis. Assisted him to organise and conduct these weekly meetings.
     Prepare and display the content for these meetings – Company’s weekly results
     Discuss and resolve employee grievances raised during these meetings.
  • Role as Continuous Improvement Committee Chairman
    In order to encourage Employees, improvements made by them in their respective areas are identified by their managers and sent to our committee which displayed it in the office. As Chairman of this committee my work included,
     Collecting and displaying all improvements
     Rating the improvements along with a committee and choosing Employee of the month –This is followed by a small interview with the person, excerpts of which are displayed in the plant.

Education

MBA - Operations Management

Anna University
India
06.2017 - 06.2019

Bachelor of Technology - Metallurgy And Materials Science

National Institute of Technology, Tiruchirappalli
India
07.2007 - 04.2011

Skills

MicroStrategy

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Timeline

MBA - Operations Management

Anna University
06.2017 - 06.2019

Consultant

FLEX LTD. Flextronics International, LTD
02.2015 - 09.2022

World Class Management Engineer

Arcelor Mittal Dhamm Steel Processing Pvt. Ltd
06.2011 - 02.2015

Bachelor of Technology - Metallurgy And Materials Science

National Institute of Technology, Tiruchirappalli
07.2007 - 04.2011

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ANJANA SHRIRAMConsultant - IT Support