Summary
Overview
Work History
Education
Skills
Timeline
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ANJANABEN PATEL

Irving,TX

Summary

Dynamic Passenger Service Assistant at Indigo Airlines, specializing in elevating customer experiences through strong communication and adept conflict resolution. Proven expertise in ticketing systems and flight scheduling, facilitating efficient processing and smooth travel for passengers. Acknowledged for upholding exceptional service standards and organizational skills in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Cashier

Hollywood Casino Columbus
Columbus, OH
03.2023 - 02.2024
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Built and maintained productive relationships with employees.
  • Resolved customer complaints professionally in accordance with company policy.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Customer Service Associate

Lowe's
Columbus, OH
12.2020 - 02.2023
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Adhered to established policies and procedures to achieve performance goals.

Passenger Service Assistant

Indigo Airlines
Surat, GA
11.2015 - 11.2019
  • Answered customer inquiries regarding flight information and airport services.
  • Assisted special-needs passengers and unaccompanied minors, driving a seamless airport experience.
  • Communicated flight delays or cancellations to affected passengers on time.
  • Determined and adjusted seating arrangements to address behavioral, or safety concerns.
  • Keyed passenger information into the ticketing reservation system to process boarding passes.
  • Greeted passengers, verified tickets, and provided flight information.
  • Assisted with check-in, boarding, and baggage drop-off.

Education

Bachelor of Science - Cosmetology

Aveda Institute
Columbus, OH
04-2024

Skills

  • Cash handling
  • Ticketing systems
  • Flight scheduling
  • Passenger assistance
  • Conflict resolution
  • Problem solving
  • Ticket Reservation System
  • Point of sale operation
  • Inventory management
  • Customer service
  • Transaction processing
  • Employee training

Timeline

Cashier

Hollywood Casino Columbus
03.2023 - 02.2024

Customer Service Associate

Lowe's
12.2020 - 02.2023

Passenger Service Assistant

Indigo Airlines
11.2015 - 11.2019

Bachelor of Science - Cosmetology

Aveda Institute

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