Anjanette Abad
Woodside,NY
Summary
Dedicated and customer-focused professional with extensive experience in the hospitality industry, encompassing both front-of-house and back-of-house operations. Proven track record in delivering exceptional guest experiences, managing hotel operations, and maintaining high standards of service. Currently serving as a Hospital Guest Representative, leveraging strong communication and interpersonal skills to assist and support patients and their families, ensuring a welcoming and comfortable environment. Adept at problem-solving, multitasking, and adapting to dynamic, fast-paced environments. Committed to providing excellent service and enhancing the overall guest and patient experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hotel Guest Service Representative
New York Presbyterian Queens Hospital
Flushing, New York
08.2023 - Current
- Greet patients and their families upon arrival, ensuring a warm and welcoming atmosphere.
- Provide detailed information about the private room options, including amenities, costs, and benefits.
- Work closely with nursing staff, housekeeping, and other departments to prepare rooms according to patients' preferences.
- Communicate any special requests or requirements to the relevant departments to ensure a seamless patient experience.
- Provide ongoing support to patients and their families throughout their stay, ensuring their comfort and satisfaction.
- Gather feedback from patients to continuously improve the quality of services offered.
- Maintain accurate records of all interactions with patients and room reservations.
- Stay updated on the latest hospital services and amenities to provide accurate and current information to patients.
Hotel Reservations Agent
Eden Roc Miami Beach
Miami, FL
02.2022 - 06.2023
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers' desired travel dates.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Providing support to customers who may need to amend or cancel a reservation.
Front Desk Receptionist
Circa 39
Miami Beach, FL
12.2021 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
Night Auditor
Serena Hotel
Aventura, FL
04.2021 - 11.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Front Desk Agent
Lennox Hotel
South Beach, FL
11.2019 - 04.2021
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Front Desk Associate
Best Western Plus Atlantic Beach Resort
Miami Beach, FL
04.2018 - 11.2019
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Education
Bachelor of Science - Tourism, Hotel And Restaurant Management
Leyte Normal University
03.2017
Skills
- Active listening skills
- Communication skills
- Customer service skills
- Leadership skills
- Computer Skills
Certification
- Employee of the Year (Heart of the House)
Eden Roc/Nobu Hotel , Miami Beach, Florida
2022
- Employee of the Month
Eden Roc/Nobu Hotel , Miami Beach, Florida
November 2022
- Employee of the Month
Best Western Plus Atlantic Beach Resort, Miami Beach, Florida
August 2019
- Academic Proficiency in Hotel Management Practicum
Leyte Normal University, Tacloban City
March 2017
- Academic Proficiency in Restaurant Management Practicum
Leyte Normal University, Tacloban City
March 2017
- Student Internship Abroad Program
Leyte Normal University, Tacloban City
March 2017
Languages
English
Professional
Cebuano
Professional
Tagalog
Professional
Timeline
Hotel Guest Service Representative
New York Presbyterian Queens Hospital
08.2023 - Current
Hotel Reservations Agent
Eden Roc Miami Beach
02.2022 - 06.2023
Front Desk Receptionist
Circa 39
12.2021 - 08.2022
Night Auditor
Serena Hotel
04.2021 - 11.2021
Front Desk Agent
Lennox Hotel
11.2019 - 04.2021
Front Desk Associate
Best Western Plus Atlantic Beach Resort
04.2018 - 11.2019
Bachelor of Science - Tourism, Hotel And Restaurant Management
Leyte Normal University
- Employee of the Year (Heart of the House)
Eden Roc/Nobu Hotel , Miami Beach, Florida
2022
- Employee of the Month
Eden Roc/Nobu Hotel , Miami Beach, Florida
November 2022
- Employee of the Month
Best Western Plus Atlantic Beach Resort, Miami Beach, Florida
August 2019
- Academic Proficiency in Hotel Management Practicum
Leyte Normal University, Tacloban City
March 2017
- Academic Proficiency in Restaurant Management Practicum
Leyte Normal University, Tacloban City
March 2017
- Student Internship Abroad Program
Leyte Normal University, Tacloban City
March 2017
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