Anjanette Brown
Summary
Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Caterpillar
Clayton, OH
08.2021 - Current
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities for shipment.
- Verified quantity and description of materials received by checking merchandise against documentation.
Riveter
Ferco Technologies
Franklin, OH
02.2019 - 08.2020
- Issued and tracked components.
- Used calipers and depth gauges to measure thickness and height of materials.
- Read blueprints to ensure customer specifications.
- Worked effectively in fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Merchandising Assistant
Home Depot
Trotwood, OH
10.2018 - 04.2019
- Increased sales by creating visually appealing merchandise displays and product arrangements.
- Coordinated promotional events, contributing to increased overall store sales and customer engagement.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted in training new hires in store policies and procedures related to merchandising duties.
- Participated in seasonal changeovers, updating merchandise selection based on current trends and consumer preferences.
Customer Sales Associate
L Brands Bath And Body Works Seasonal Part Time
Dayton, OH
06.2018 - 10.2018
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Resolved customer complaints professionally, ultimately retaining their loyalty.
- Provided customer support via phone and email
- Maintained quality call standards while using multiple CRM applications.
- Ordered replacement products if an order was lost or damaged.
Customer Service Representative
GS1 US
Dayton, OH
05.2017 - 05.2018
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to emails, answered billing questions and processed payments.
- Provided technical assistance with online data base features.
- Maintained accurate record-keeping with proactive attention to client information updates.
Education
MBA -
University of Phoenix
OnlineBachelor of Science - Human Resource Management
Wright State University
Dayton, OHSkills
- Inventory organization
- Quality Control
- Data verification
- Problem-solving abilities
- Data Entry
- Problem Resolution
- Payment Processing
- Multitasking
- Order Picking
- Clerical Support
- Proofreading
- File Organization
Timeline
Warehouse Associate
Caterpillar
08.2021 - Current
Riveter
Ferco Technologies
02.2019 - 08.2020
Merchandising Assistant
Home Depot
10.2018 - 04.2019
Customer Sales Associate
L Brands Bath And Body Works Seasonal Part Time
06.2018 - 10.2018
Customer Service Representative
GS1 US
05.2017 - 05.2018
MBA -
University of Phoenix
Bachelor of Science - Human Resource Management
Wright State University