Summary
Overview
Work History
Education
Skills
Additional Information
VOLUNTEER
Software
Timeline
Receptionist
Anjanette Brown

Anjanette Brown

Prince George,VA

Summary

A results-driven individual with a passion for continuous improvement and excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking, communication and collaboration. Known for maintaining high standards in a demanding and changing environment while delivering quality results.

Overview

8
8
years of professional experience

Work History

Student Health Benefits Office Member Support

Cornell University
05.2022 - Current
  • Addressed customer inquiries promptly to provide solutions.
  • Fostered strong client relationships to ensure exceptional customer service.
  • Enhanced client comprehension through thorough verbal explanations of documents.
  • Cultivated client relationships through attentive listening and effective problem-solving.
  • Organized consultations to evaluate financial conditions and client needs.
  • Demonstrated steady positive outlook when interacting with customers, team members, and personnel under pressure.
  • Ensured unbiased guidance by considering clients' specific circumstances.
  • Convey enrollment details, eligibility criteria, and insurance requirements.
  • Send enrollment status updates to students
  • Handled billing and communications for PTA and QLE to students and departments.
  • Executed regular updates to website content.

Temporary Covid Student Support Team( Temporary )

Cornell University
02.2022 - 05.2022
  • Addressed student inquiries regarding Covid-19 and campus protocols.
  • Handled student database and ensured electronic records were updated for every student contact.
  • Evaluated student records to ensure compliance with quarantine, isolation, and testing requirements.
  • Demonstrated flexibility and responsiveness in evolving situations.
  • Kept current with Cornell University's Covid-19 policies and service modifications.
  • Facilitated consistent communication with team members to ensure smooth handoffs.

Director of Children's and Youth Ministry

Vineyard Church of Ithaca
10.2020 - 02.2022
  • Recruited volunteers and staff for child care and facility operations.
  • Created and maintained safe and nurturing environment for children.
  • Collaborated with directors and board members to create educational programs for children.
  • Followed established security protocols for entry and exit of children, parents, and visitors.
  • Screened potential volunteers for any criminal records or risks to children.
  • Engaged, coached, and directed instructors and volunteer staff to meet program targets.

Women's Ministry Leader/ Counselor

Vineyard Church Of Ithaca
04.2017 - 02.2021
  • Performed routine responsibilities with accuracy and efficiency.
  • Evaluated various solutions to determine the most effective course of action.
  • Created goal-focused curriculum to enhance comprehension and application of the gospel.
  • Guided clients in therapeutic exercises incorporating Biblical principles.
  • Organized and facilitated programs, bible study groups, fellowship activities, and service projects.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Resolved urgent problems by advocating for clients in critical situations.
  • Showcased sensitivity to the cultural and linguistic preferences of clients and families.

Outpatient Clinician Counselor

Alcohol Drug Council Of Tompkins County
05.2019 - 07.2020
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion..
  • Developed treatment plans tailored to client needs.
  • Participated in consultations with staff to refine treatment plans following team leader's instructions.
  • Promoted open communication among patients during group and individual sessions.
  • Oversaw care for individuals with substance dependence and concurrent Axis I and Axis II disorders.

Education

Associate - Applied Science (A.A.S.) Counseling, CASAC

Tompkins Cortland Community Collage
Cortland, NY
05.2019

Bachelors of Arts (B.A.) - Sociology

Virginia Wesleyan University
Norfolk, VA
05.2002

Skills

  • Verbal and written communication
  • PeopelSoft
  • Lyris
  • HIPAA Requirements
  • Sales force
  • Complex Problem-Solving
  • Scheduling and Coordinating
  • Time Management
  • Content Development
  • Technical Proficiency
  • FERPA
  • Client Relations and Retention
  • NYS insurance literacy

Additional Information

References Available Upon Request

VOLUNTEER

Human Rights Commissioner- Tompkins County Office of Human Rights

Salvation Army of Tompkins County

Ithaca Womans Advocacy Center

Software

Outlook, PeopleSoft, SalesForce, LYRIS, MS Office 365, Teams, Zoom, Slack,Ring Central,Excel,Workday,

Timeline

Student Health Benefits Office Member Support

Cornell University
05.2022 - Current

Temporary Covid Student Support Team( Temporary )

Cornell University
02.2022 - 05.2022

Director of Children's and Youth Ministry

Vineyard Church of Ithaca
10.2020 - 02.2022

Outpatient Clinician Counselor

Alcohol Drug Council Of Tompkins County
05.2019 - 07.2020

Women's Ministry Leader/ Counselor

Vineyard Church Of Ithaca
04.2017 - 02.2021

Bachelors of Arts (B.A.) - Sociology

Virginia Wesleyan University

Associate - Applied Science (A.A.S.) Counseling, CASAC

Tompkins Cortland Community Collage

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