ANJANETTE CASTRO-NUNEZ
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to learn. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Zone Lead
Sherwin-Williams Paint Store
09.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Adapted to different work environments while completing each stores unique routines
- Established relationships in working stores especially Spanish speakers
Lead Key Holder
Sherwin-Williams Paint Store
05.2023 - 08.2023
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
CUSTOMER SERVICE SPECIALIST/ KEY HOLDER
Sherwin Williams
02.2020 - 03.2023
- Trained new employees in customer service, product knowledge, conflict resolution, and data entry practices
- Have made over 50 weekly calls to existing and new accounts to ensure customer satisfaction and keep store sales up.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Developed customer service improvement initiatives to decrease customer wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
BARISTA
MT BOBA BAR
05.2019 - 01.2020
- Created a disposable handheld menu booklet for customers to streamline the ordering process, increasing customer satisfaction and reducing delays
- Memorized 35+ menu items and created drinks using knowledge of 64+ possible drink combinations
- Upgraded customer orders by recommending add-ins, seasonal beverage flavors, and merchandise, increasing sales revenue by 56%
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
HIGHSCHOOL DIPLOMA -
WESTVIEW HIGHSCHOOL
ESTRELLA COMMUNITY COLLEGE
Skills
- Detailed oriented
- Time management
- Organization
- Adaptability
- Written communication
- Verbal communication
- self-restraint
- Multitasking skills
- 5 years of Customer service
Languages
Spanish
Timeline
Zone Lead
Sherwin-Williams Paint Store
09.2023 - Current
Lead Key Holder
Sherwin-Williams Paint Store
05.2023 - 08.2023
CUSTOMER SERVICE SPECIALIST/ KEY HOLDER
Sherwin Williams
02.2020 - 03.2023
BARISTA
MT BOBA BAR
05.2019 - 01.2020
HIGHSCHOOL DIPLOMA -
WESTVIEW HIGHSCHOOL
ESTRELLA COMMUNITY COLLEGE