Anjanette Howard
Roseville
Summary
Accomplished and versatile professional with extensive experience in supervising and coordinating day-to-day operations across various roles. Proven track record of success in ensuring smooth and efficient workflow and maintaining high levels of quality and productivity. Strong leadership skills enable effective team management and driving towards organizational goals. Adept at identifying areas for improvement and implementing strategic solutions to optimize operational efficiency.
Overview
17
17
years of professional experience
Work History
Customer Service Station Manager
United States Postal Service
06.2024 - Current
- Directed and coordinated operational and management services in the post office with over 200 daily visitors
- I effectively managed daily operations at the post office and implemented innovative procedures that significantly enhanced productivity
- I take pride in preparing daily schedules and strategically managing the budget to optimize resource utilization
- Managed daily post office operations and updated operational procedures to increase overall productivity
Customer Service Supervisor
United States Postal Service
12.2023 - 06.2024
- I effectively supervised carrier operations in the afternoon, ensuring the timely delivery of all mail and parcels within established deadlines
- My leadership skills enable me to seamlessly coordinate and oversee the scheduling, conducting, and evaluation process for new hires, fostering a productive and efficient workforce
- I focused on strategic planning by meticulously preparing schedules and managing budgets to optimize operations
- Committed with providing employees with clear and achievable expectations tailored to the day's specific workload, I aimed to drive our team's success and enhance overall performance
Customer Service Supervisor
United States Postal Service
12.2022 - 12.2023
- I ensured that all mail was dispatched and that packages were correctly routed
- I confirmed that the procedures for receiving, recording, and delivering accountable mail were followed
- I supervised the daily activities of the clerks, overseeing the distribution of PO Box customer mail, packages, and the collection services for larger packages at the retail window
- Additionally, I prepared and submitted a comprehensive summary of the Opening Reports, highlighting key insights and ensuring clarity in communication
Customer Service Supervisor - Relief
United States Postal Service
08.2020 - 12.2022
- I effectively supervised carrier operations by evaluating daily workloads and strategically assigning routes to ensure optimal efficiency
- I proactively communicated necessary changes to enhance performance
- Additionally, I led the clerical team in the daily distribution of parcels and mail, ensuring accuracy and timeliness in our operations
Customer Service Supervisor - Relief
United States Postal Service
03.2020 - 08.2020
- Monitored and coordinated carrier activities, including the distribution of customer mail to PO Boxes, the handling of packages, and the retail window collection services for larger items
- Prepared and submitted detailed reports summarizing daily activities to ensure the timely delivery of express mail and packages, which contributed to customer satisfaction
- Processed and dispatched all mail and packages to the correct routes and addresses
- Assisted in closing the office at the end of the day, ensuring compliance with established closeout procedures
- Utilized a point-of-service retail system to assist customers in processing transactions and issuing stamps and other retail products
- Addressed customer inquiries, complaints, and concerns in a professional and courteous manner
- Coordinated the daily activities of clerks to ensure adherence to relevant measures and procedures
Lobby Director/PM Supervisor
United States Postal Service
12.2019 - 02.2020
- I offered a comprehensive range of shipping services, including delivery confirmation, express mail, priority express, and business mailing options for customers
- By effectively communicating with customers, I identified their needs and recommended suitable premium mailing services to meet those requirements
- I consistently delivered exceptional customer service and support to every patron who visited the station for postal services
- Additionally, I provided information on the most efficient and cost-effective methods for mailing items
- I maintained the highest sales figures in the Area for two consecutive months, achieving a daily sales average of up to $1,500
- Furthermore, I conducted hands-on demonstrations of Self-Service Kiosks (SSK) to assist customers
Letter Carrier
United States Postal Service
07.2014 - 11.2019
- Responsible for the daily delivery of mail to both residential and commercial establishments along clearly defined routes, utilizing a combination of walking and driving to ensure efficiency
- Duties included carrying a satchel for mail distribution, obtaining signed receipts for registered, certified, and insured items, and collecting any applicable fees for these services
- In addition, I completed all required paperwork related to these transactions and retrieved outgoing mail from homes, businesses, and public mailboxes
- As a carrier I followed a meticulously planned route for mail delivery while also picking up additional mail from residences and cluster mailboxes, ensuring that no items were left behind
- Maintained strict adherence to established schedules for collecting outgoing mail and returning to the post office
- Effectively managed, processed, and distributed parcels and express envelopes, ensuring timely delivery and exceptional customer service at all times
General Office Worker
FCI Federal
04.2012 - 06.2013
- I provided essential support by drafting and processing forms and applications for adjudication, demonstrating a proactive approach to my responsibilities
- I executed various general administrative tasks while ensuring compliance with established procedures, protocols, and standards
- I maintained organized files and relevant documentation related to naturalization certificates and notices, ensuring accessibility for future reference
- Also, I utilized formatted input screens to efficiently update and store source documents within federal computer systems, enhancing accuracy and data management
- In addition, I generated comprehensive records, reports, and pertinent information, including applications, petitions, forms, and supplemental documentation, by conducting thorough data inquiries and searches within automated systems
- My efforts contributed to the overall efficiency and effectiveness of operations
Store Manager
RENT-A-CENTER (RAC)
01.2008 - 01.2011
- Oversaw the entire store operations, focusing on resolving customer complaints and inquiries to maximize sales
- Led the selection, interviewing, and recruitment of high-performing employees to achieve organizational objectives
- Provided leadership and support to a team of twelve associates to help meet company goals
- Reviewed and verified all the information regarding store merchandise, liaising with the respective renter and property owner
- Managed the planning and organization of seminars, including venue selection, vendor relations, development of conference materials, catering services, and presentations
- Enabled new staff members to perform complex tasks and meet corporate or customer needs by building their capacity and enhancing performance through training courses, seminars, and coaching
Education
Master of Business Administration -
Colorado Technical University
Bachelor of Arts - Human Resources & Business Administration
Chicago State University
Associate in applied sciences - Business Administration
Robert Morris University
Skills
- Operational efficiency
- Employee training
- Maintenance coordination
- Technical aptitude
Professional Highlights
- A dedicated professional with a proven track record of successfully building, leading, and training high-performing multicultural teams to exceed organizational objectives and targets.
- A results-oriented expert recognized for consistently tackling challenging tasks and meeting tight deadlines while identifying and implementing innovative solutions to enhance workflow efficiency.
- Highly adept at rapidly mastering new systems and processes, all while upholding exceptional standards of performance, patience, and integrity.
- I am highly organized and possess exceptional analytical and logical reasoning skills. I excel in creative problem-solving, multitasking, and prioritizing various responsibilities, consistently delivering optimal results.
- Accomplished in maintaining precise documentation, swiftly resolving issues, updating company databases, and expertly managing appointments and meetings to ensure seamless operations.
Professional Development
- Cybersafe Fundamentals for Employees
- FY20 Dangerous Goods Non-Acceptance Express Class
- Asbestos Safety Talk #127!
- FY20 Notification and Federal Employee Antidiscrimination and Retaliation (No FEAR) Act (Express)
- Applying Your Best Thinking
- Emergency and Disaster Preparedness
- Internal Service Performance Measurement
- Emergency Action Plan (Initial)
- Contract Administration: Knowledge and application of contract administration principles and practices sufficient to monitor contractor performance and compliance with all terms and conditions of the contract and deliverables; resolves discrepancies; performs contract closeout functions.
- Customer Service: Works and communicates with clients and customers.
Personal Information
Citizenship: USA Citizen
Timeline
Customer Service Station Manager
United States Postal Service
06.2024 - Current
Customer Service Supervisor
United States Postal Service
12.2023 - 06.2024
Customer Service Supervisor
United States Postal Service
12.2022 - 12.2023
Customer Service Supervisor - Relief
United States Postal Service
08.2020 - 12.2022
Customer Service Supervisor - Relief
United States Postal Service
03.2020 - 08.2020
Lobby Director/PM Supervisor
United States Postal Service
12.2019 - 02.2020
Letter Carrier
United States Postal Service
07.2014 - 11.2019
General Office Worker
FCI Federal
04.2012 - 06.2013
Store Manager
RENT-A-CENTER (RAC)
01.2008 - 01.2011
Bachelor of Arts - Human Resources & Business Administration
Chicago State University
Associate in applied sciences - Business Administration
Robert Morris University
Master of Business Administration -
Colorado Technical University
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