Anjanette Keane-Dawes
Atlanta,Georgia
Summary
Accomplished and results-focused professional with strong business acumen, customer service orientation, and problem-solving skills. Articulate and dynamic leader; capable of managing enterprise-level communication and facilitating international team coordination. Technically astute in MS Office tools, MS Project Enterprise, MS Visio, MS SharePoint, Jira, and Jama Connect.
Overview
8
8
years of professional experience
Work History
Program Manager
Omnico Group
11.2020 - Current
- Oversee the full customer journey for an international client's point of sale implementation
- Deliver keen management to the successful implementation of project activities, which encompass managing overall performance to ensure effectual operations
- Serve as an advocate with sales, services, support, product development, and partners in driving customer success and the desired business outcomes
- Assume the role of the main point of contact with the Executive Team, in charge of the overseeing the entire account and supporting the establishment of mutual value to both organizations
- Career Highlights: Made key contributions in maximizing value for the customers, as well as ensuring the attainment of customer strategic objectives
- Established and executed the account strategy that met KPIs focused on customer success, satisfaction, expansion, and retention
Project Manager/Scrum Master
TurningPoint Global
Rockville, Maryland
08.2018 - 04.2020
- Leveraged strategic leadership and management skills as a key team leader in charge of overseeing the entire project phase, which encompasses enterprise applications in a hybrid Waterfall and Agile environment
- Utilized Agile/Kanban framework and MS Project and JAMA/JIRA tools in the enterprise application implementations, strategic planning, and project management
- Guided and mentored the cross-functional team in charge of technical resources, requirements gathering, technical solution design, and operational readiness
- Worked closely with experts and stakeholders in establishing and maintaining key performance indicators (KPI), milestones, and deliverables
- Career Highlights: Assumed a dynamic role in managing change, as well as keeping budgets under control and ensuring comprehensive documentation
- Administered the delivery and implementation of an Enterprise Service Bus and Identity Access and Management tool that drove the recovery of over $3M in revenue.
Manager of Project Management Office/PMO
Georgia Lottery
Atlanta, Georgia
01.2017 - 08.2018
- Functioned as the program leader for Georgia’s lottery system in charge of streamlining project management strategies, operations, and best practices
- Made key contributions in the overall phase of strategic planning of procedures and policies for Agile and Waterfall projects in support of POS gaming systems
- Ensured strict application of best practices through close interface with key stakeholders and clients
- Provided exceptional leadership and management throughout the development lifecycles of new gaming products; conveyed recommendations and advice to project managers and closely monitored team performance
- Career Highlights: Streamlined various initiatives to ensure the successful launch of new digital and retail games, which added over $5M in revenue and contributed to the highest revenues in company history
- Brought in remarkable management in the implementation of a corporate POS system for both retail and administrative systems.
Senior Consultant and Project Manager
First Data
Santa Fe, New Mexico
10.2015 - 03.2017
- Served as an on-site leader of enterprise deliveries in Health and Human Services in charge of liaising with clients
- Demonstrated exceptional ability to recognize and resolve issues and impediments
- Closely worked with vendors and ensured comprehensive financial and progress reporting
- Career Highlights: Steered the strategic planning and implementation, resource allocation, and budgeting, along with the management of a 12-member team of cross-functional resources
- Directed the development of all-inclusive strategic plans, as well as the implementation of schedules for a statewide Medicaid Management Information System and Child Support System.
Education
Master Of Business Administration (MBA) in Management of Technology -
Georgia Institute of Technology
Master of Science (MS) in Technical Communications -
Southern Polytechnic State University
Bachelor of Science (BS) in Computer Information Systems -
DeVry Institute of Technology
Skills
- Project and Program Management
- Strategic Planning and Implementation
- Budgets and Resource Allocation
- Agile/Scrum Project Leadership
- Process Improvement and Management
- Business Analysis
- Facilitation and Meeting Management
- Vendor and Stakeholder Relations
- Systems Analysis
- Risk Identification and Mitigation
- Change Management
- Team Leadership and Coordination
Websites
Personal Information
Title: Project Management Professional (PMP)
Timeline
Program Manager
Omnico Group
11.2020 - Current
Project Manager/Scrum Master
TurningPoint Global
08.2018 - 04.2020
Manager of Project Management Office/PMO
Georgia Lottery
01.2017 - 08.2018
Senior Consultant and Project Manager
First Data
10.2015 - 03.2017
Master Of Business Administration (MBA) in Management of Technology -
Georgia Institute of Technology
Master of Science (MS) in Technical Communications -
Southern Polytechnic State University
Bachelor of Science (BS) in Computer Information Systems -
DeVry Institute of Technology