Anjanette Vazquez
Tampa,FL
Summary
Smart individual highly educated in guiding new and existing staff members by incorporating valuable training and mentoring. Bilingual Clinic Supervisor with 10 years in monitoring staff performance and participating in team meetings and special projects. Multitasking with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents.
Overview
9
9
years of professional experience
Work History
Clinic Supervisor
Florida Orthopedic Institute
11.2021 - Current
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Led regular staff meetings to address concerns, share updates, and promote collaboration within the team.
- Promoted a positive work environment by addressing employee grievances promptly and fairly.
- Managed daily operations, ensuring smooth functioning and high-quality patient care within the clinic.
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Ordered all pharmacy supplies and kept check on inventory levels.
Assistant Manager /Employee Training Coordinator
Octapharma Plasma Center
08.2019 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
- Collaborated with Quality Assurance department manager to identify skill gaps and create targeted training plans.
- Met department budgets by monitoring and reviewing training expenses.
- Trained and mentored over 50 new personnel hired to fulfill various roles.
Lead Laboratory Technician
Florida Medical Clinic
07.2017 - 08.2019
- Managed inventory levels of consumables, minimizing waste and ensuring uninterrupted laboratory operations.
- Led process improvement initiatives within the laboratory that resulted in increased efficiency and cost savings for the organization.
- Communicated regularly with other departments about project updates or any changes needed to meet deadlines successfully.
- Trained and mentored junior technicians, contributing to their professional growth and development.
- Improved laboratory efficiency by streamlining processes and implementing new procedures.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Oversaw items in inventory and reordered before supplies diminished.
Laboratory Supervisor
Arthritis And Rheumatism Associates
07.2015 - 12.2017
- Reduced turnaround time for test results by optimizing workflows and laboratory procedures.
- Mentored junior staff members to foster professional growth, skill development, and career advancement opportunities within the organization.
- Maintained equipment and facilities in good working order.
- Facilitated troubleshooting efforts during unexpected challenges or crises while maintaining composure under pressure.
- Oversaw in-depth laboratory inspections and contributed to favorable outcomes.
- Conducted CAP studies and performed daily quality control runs and biannual CVM tests.
- Assisted with development and administration of laboratory budgets.
- Set and oversaw quality assurance guidelines for laboratory work.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJ06.2003
Skills
- Clinical Leadership
- HIPAA Compliance
- Effective Communication
- Training and mentoring
- Team Meetings
- Employee Training
- HIPAA Guidelines
- Employee Recruitment and Hiring
- Staff Management
- Schedule Management
- Patient Relations
- Insurance Verification
Languages
Spanish
Native or Bilingual
Timeline
Clinic Supervisor
Florida Orthopedic Institute
11.2021 - Current
Assistant Manager /Employee Training Coordinator
Octapharma Plasma Center
08.2019 - 09.2021
Lead Laboratory Technician
Florida Medical Clinic
07.2017 - 08.2019
Laboratory Supervisor
Arthritis And Rheumatism Associates
07.2015 - 12.2017
High School Diploma -
Elizabeth High School
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