Anjanette M. Higgs
Upper Marlboro,MD
Summary
Knowledgeable and efficient professional with extensive experience in financial industry. Prepares detailed client financial information to meet strict government and state regulations. Possesses comprehensive knowledge of conventional and government loan programs to fulfill customer needs. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Sr. Loan Processor
George Mason Mortgage
05.2016 - 01.2023
- Evaluated approvals against established bank and government lending standards.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Coordinated closing process with attorneys, title companies and government clerks.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Managed the Office Administrative duties as assistant to the branch manager
- Handled Time and Attendance for the entire Branch
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Upheld complete confidentiality of all submitted information according to release guidelines.
Sr. Loan Processor
Industrial Bank
07.2011 - 05.2016
- Evaluated approvals against established bank and government lending standards.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering FHA/Conventional/VA loans.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Looked over and approved various types of loans.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
Sr. Loan Specialist
Embrace Home Loans
10.2008 - 04.2011
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Recommended loan approvals and denials based on customer loan application reviews.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Advised clients on mortgage, education and personal loans.
- Assisted senior-level credit officers with complex loan applications.
Education
No Degree - Business Administration, Business Management Business Management
Chesapeake Business Institute
Suitland, MD06.1989
Associate of Arts - Business Administration
Prince Georges Community College
Largo, MD05.1987
High School Diploma -
Duval High School
Lanham, MD06.1985
Skills
- Software & Applications
- Encompass/Empower/Genesis/Quick books/Windows/Microsoft Word/Excel/Outlook/Mortgage ware MLCS/Fax/Copier-Printer
- Loan Evaluations
- Appraisal Reviews
- Status Updates
- Customer Interaction
- Financial Document Review
- Data Entry
- Mortgage Banking and Analysis
- Financial Advisement
- Underwriting Collaboration
- Government Lending
- Loan Origination and Underwriting
- Desktop Underwriter
- Client Interviews
- 10-Key Proficiency
- Employee Training
- Clerical Support
- Office Equipment Maintenance
- Administrative Support
- Travel Planning
- Phone Call Answering
- Microsoft Office
- Credit Checks
Timeline
Sr. Loan Processor
George Mason Mortgage
05.2016 - 01.2023
Sr. Loan Processor
Industrial Bank
07.2011 - 05.2016
Sr. Loan Specialist
Embrace Home Loans
10.2008 - 04.2011
No Degree - Business Administration, Business Management Business Management
Chesapeake Business Institute
Associate of Arts - Business Administration
Prince Georges Community College
High School Diploma -
Duval High School
Similar Profiles
PRESTON TELFORD JRPRESTON TELFORD JR
Mortgage Processor at George Mason MortgageMortgage Processor at George Mason Mortgage
Daniel Brent WhisenhuntDaniel Brent Whisenhunt
Branch Manager of Operations at George Mason Mortgage, LLCBranch Manager of Operations at George Mason Mortgage, LLC
Diane TroxellDiane Troxell
Senior Closing Consultant at George Mason Mortgage, LLCSenior Closing Consultant at George Mason Mortgage, LLC