ANJAY SINGH
Grapevine,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Food service manager with over 10 years of experience overseeing staff and operations for various hotels. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service. Meticulous Banquet Captain offering strong background in staff leadership and banquet event logistics. Focused and ambitious with 10 years demonstrated success in team development, leading, training, etc. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
11
11
years of professional experience
Work History
Banquet Server, Food & Beverage
Gaylord Texan, Resort & Convention
04.2018 - Current
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Handled food and beverage orders for up to 1000 guests, delivering prompt and friendly service
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for Banquet with social relevancy and intentionality
Banquet Captain
Great Wolf Lodge Grapevine
04.2021 - 05.2023
- Communicated with venue personnel to coordinate event logistics.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Directed and managed banquet functions for 1500-person event
- Supported needs of 60- person wait staff who attended to specific needs of countless customers daily for banquet restaurant with social relevancy and intentionality
Fleet Service Agent/Crew Chief
American Airlines
12.2020 - 07.2022
- Utilized handcarts and safe lifting protocols to transport and relocate baggage, cargo and freight items.
- Assisted in maintaining seamless flight operations by safely and efficiently completing aircraft maintenance and service at arrivals and departures.
- Adhered to safety protocols in directing aircraft departures and arrivals.
- Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
- Validated load plans, cargo cleanliness and transportation documentation.
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Documented all required information regarding cargo weight and destination.
- Guided planes for all arrivals and departures with strong focus on safety.
Department Supervisor
Home Depot, Appliance DH
04.2017 - 07.2018
- Train, coach and develop associates in each department to ensure customers receive excellent service
- Provide valuable input into merchandising decisions to Store Management Team and Operations Team
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Contributed to merchandising ideas at team sale meeting
- Determined staff promotions and demotions and terminated employees when necessary.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Successfully drove new product lines to increase annual profits by10%
Stewarding Manager
The Breakers Palm Beach
09.2012 - 02.2017
- Establish and maintain high sanitation standards in multiple food preparation areas
- Minimize costs with 100+ team members, without compromising hygienic conditions
- Administrate, operate, and coordinate department needs in absence of Executive Steward
- Oversee food items in 15 kitchens are properly rotated in storage by HACCP regulations
- Ensure cleanliness of kitchens by following and enforcing company sanitation guidelines
- Lead banquet staff in serving guests during banquet functions for up to 1000 people
- Support management in hiring, training, scheduling, counseling, and coaching staff.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
- Controlled food costs and managed inventory
- Trained new hires in food handling and safety protocols to boost knowledge and performance
Education
Associate of Arts - Physical Therapist Asst
Tarrant County College
Fort Worth, TXHigh School Diploma -
Goliath Academy
West Palm Beach, Florida06.2007
Skills
- Staff Leadership
- Airline Policies
- Aircraft Service
- Retail Management
- Staff Management
- Time Management
- Personnel Training and Development
- Motivational Leadership
- Business Operations
- Maintaining Clean Work Areas
- Production Preparation
- Schedule Coordination
- Billing and Payment Processing
Timeline
Banquet Captain
Great Wolf Lodge Grapevine
04.2021 - 05.2023
Fleet Service Agent/Crew Chief
American Airlines
12.2020 - 07.2022
Banquet Server, Food & Beverage
Gaylord Texan, Resort & Convention
04.2018 - Current
Department Supervisor
Home Depot, Appliance DH
04.2017 - 07.2018
Stewarding Manager
The Breakers Palm Beach
09.2012 - 02.2017
Associate of Arts - Physical Therapist Asst
Tarrant County College
High School Diploma -
Goliath Academy