AnJeanette (Anjee) Deal
Phoenix,AZ
Summary
Dynamic professional with extensive experience, excelling in client relations and problem-solving. Proven track record in streamlining processes and enhancing customer satisfaction. Skilled in documentation accuracy and risk assessment, effectively managing diverse caseloads while fostering strong interpersonal connections. Committed to delivering tailored solutions and driving positive outcomes.
Overview
26
26
years of professional experience
Work History
Transportation Specialist ROC
Aston Carter-Amazon
Tempe, AZ
01.2025 - Current
- Resolved customer complaints related to shipment delays or damages in an effective manner.
- Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.
- Assessed customer needs and provided customized solutions for freight transport requirements.
- Communicated regularly with customers regarding changes in routes or estimated delivery times.
- Analyzed current routing systems and identified areas for improvement in delivery methods, times, and routes.
Family Caregiver
Care Management
Phoenix, AZ
04.2025 - 08.2025
- Prepared meals and administered medication, with a strong emphasis on time-management, and interpersonal communication
- Performed routine housekeeping duties ensuring cleanliness and sanitation
- Safely and efficiently transported to medical appointments
Claims Specialist
State Farm
Tempe, AZ
03.2022 - 04.2025
- Provide ongoing customer support to agent's and customers, resulting in increased satisfaction
- Support internal insurance agents by managing telephone inquiries, processing outbound mail, maintaining customer records, and administering to customer and agent requests
- Analyze policies for applicable coverage
- opening reserves on the file to reflect the extent of property damage
- Negotiate and prepare claim files for arbitrations, suits, and summons defense
- Streamlined insurance processes and introduced process improvements to enhanced productivity
- Achieved success by assisting clients over the phone and electronically to resolve questions and concerns while explaining products and services to help settle property claims
Behavioral Health Technician
Youth Advocate Program, INC, Y.A.P
Phoenix, AZ
08.2024 - 03.2025
- Engaged in one-on-one mentoring sessions with at-risk youth to foster positive relationships.
- Collaborated with case managers to support clients.
- Monitored client progress and updated case files accordingly.
- Organized activities to promote growth among the mentees.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Behavioral Health Case Manager / Mobile Crisis Specialist
Terros Health
Phoenix, AZ
05.2016 - 03.2022
- Managing an average caseload of 50+ clients by maintaining monthly and daily logs, providing behavioral-based supportive services, assisting with AHCCCS applications (Medicaid), and offering comprehensive mentoring
- Educating and providing services for adults, adolescents, and children alike, customizing approach based on circumstances
- Conducting home visits and phone outreach, logging data and progress notes into Protected Health Records System
- Creating and providing monthly reports for assigned case-load, ensuring progress and identifying risks among clientele
- Coordinating client transportation, residential treatment services, and communication with the Department of Child Safety
- Organized and facilitated numerous Peer Support group sessions, with attendance upwards of 10+
- Addressing client’s concerns, providing appropriate resources and de-escalating situations on a per client basis
- Completing assessments to determine client risks for safety and the appropriate level of care needed
- Chart review and audit
Case Manager Assistant (Work from Home)
FSE Medical Legal Services, LLC
Phoenix, AZ
04.2015 - 03.2016
- Liaised between patients, Physicians, and Nurse Case Managers, ensuring all patients received high quality treatment, proper communication, and answers for any questions they have
- Scheduled appointments weekly, obtaining patient records, reviewed billing, and invoices, and coordinated with Nurse Case Managers to enter accurate and timely data entry
- Corresponded with vendors and patients through email and phone, resolving daily inquiries while maintaining the highest quality customer service
- Filed documents and maintained data integrity with sensitive medical information
Adult Direct Support Person
Bethshan Association
Palos Heights, IL
03.2009 - 06.2015
- Conducted CPR, First Aid, and Crisis Intervention as needed, following comprehensive training sessions and maintaining issued certifications
- Prepared meals and administered medication, with a strong emphasis on time-management, delegating tasks, and interpersonal communication for patients
Residential Aide
St. Coletta’s of Illinois
Tinley Park, IL
02.2000 - 03.2011
- Conducted CPR, First Aid, and Non-Violent Crisis Intervention as needed, following comprehensive training sessions and maintaining issued certifications
- Prepared meals and administered medication, with a strong emphasis on time-management, delegating tasks, and interpersonal communication for patients
- Assisted individuals with special needs and developmental disabilities in school settings, aiding with learning objectives and goals, approaching all situations with an open mind and heart
Education
General Studies - Psychology
Moraine Valley Community College
Palos Hills, IL05.2015
General Studies - Psychology
Purdue University — Calumet Campus
Hammond, IN05.2013
Skills
- Client relations and customer service
- Case management and documentation
- Cross-functional communication
- Interpersonal communication
- Route optimization and deadline management
- Risk assessment and problem solving
- Stress management and incident reporting
- Assessment and verification
- Benefits administration and payroll processing
- Employee relations and training development
- Conflict resolution
- Data entry
- Active listening
- Problem solving
References
Available upon request
Timeline
Family Caregiver
Care Management
04.2025 - 08.2025
Transportation Specialist ROC
Aston Carter-Amazon
01.2025 - Current
Behavioral Health Technician
Youth Advocate Program, INC, Y.A.P
08.2024 - 03.2025
Claims Specialist
State Farm
03.2022 - 04.2025
Behavioral Health Case Manager / Mobile Crisis Specialist
Terros Health
05.2016 - 03.2022
Case Manager Assistant (Work from Home)
FSE Medical Legal Services, LLC
04.2015 - 03.2016
Adult Direct Support Person
Bethshan Association
03.2009 - 06.2015
Residential Aide
St. Coletta’s of Illinois
02.2000 - 03.2011
General Studies - Psychology
Moraine Valley Community College
General Studies - Psychology
Purdue University — Calumet Campus
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