Anjeanette Brophy
Melbourne,FL
Summary
Administrative professional to bring her experience to a new venture. I am looking to use my knowledge to enhance another team and learn use my in-person customer service experience in a different setting.
Overview
25
25
years of professional experience
Work History
Senior Administrative Supervisor
Brevard County Supervisor of Elections
08.2019 - Current
- Manage staff and Operations of all four administrative offices.
- Knowledge of Florida election statutes and laws to ensure office compliance, and voter support and education.
- Responsible to staff and manage Early Voting during General Election years.
- Create and update training and reference materials .
- Manage training for the organization and serve as a liason with the county for training.
- Perform Human Resources functions for the organization including, hiring temporary staff, maintaining employee records, and compliance to county, state and federal laws.
Field Services Manager
Spectrum
02.2012 - 01.2019
- Led team of up to 18 Dispatch service agents in monitoring field activities and service calls.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Increased team productivity with effective scheduling and resource allocation.
- Wrote training material and conducted training of new dispatch agents.
Customer Service Supervisor
Bright House Networks
06.2006 - 02.2012
- Promoted a positive work environment through open communication, fostering team collaboration and high morale.
- Worked with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and customer issues
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Representative
Bright House Networks
03.2000 - 06.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for the customer without then need for management's involvement.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts - History And Sociology
Ball State University
Muncie, INSkills
- Organization and multitasking
- Training and coaching
- Team collaboration
- Time management
- Customer Service
- Problem Solving
- People Management
- Critical Thinking
Timeline
Senior Administrative Supervisor
Brevard County Supervisor of Elections
08.2019 - Current
Field Services Manager
Spectrum
02.2012 - 01.2019
Customer Service Supervisor
Bright House Networks
06.2006 - 02.2012
Customer Service Representative
Bright House Networks
03.2000 - 06.2006
Bachelor of Arts - History And Sociology
Ball State University
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