Anjeanette Lorenzo
‘Aiea,HI
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
7
7
years of professional experience
Work History
Document Management Specialist
09.2024 - Current
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Identified areas of weakness and recommended or implemented process improvements.
- Converted documents from one application to another.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Improved document organization by implementing a comprehensive filing system for easy retrieval and access.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
Cashier/Checker
01.2020 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
Intern
Tarlac State University
03.2018 - 06.2018
- Sorted and organized files, spreadsheets, and reports.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Collaborated with senior management on new initiatives to build confidence.
Education
Bachelor of Arts - Psychology
Tarlac State University
Tarlac City Philippines06.2018
Skills
- Customer Service
- Time management skills
- Organizational abilities
- Order Verification
- Guest inquiries
- Customer Relations
- Document Review
- Document retrieval
- Data accuracy
- Document organization
- Standard Operating Procedures
- Quality Assurance
- Document Scanning
- Problem-Solving
- Attention to Detail
- Multitasking
- Adaptability and Flexibility
- Task Prioritization
- Self Motivation
- Training and Development
Timeline
Document Management Specialist
09.2024 - Current
Cashier/Checker
01.2020 - 06.2020
Intern
Tarlac State University
03.2018 - 06.2018
Bachelor of Arts - Psychology
Tarlac State University