Anjelika Ciaravino
Jeffersonville,IN
Summary
Dynamic Clinical Support Associate with a proven track record at Norton Healthcare, excelling in vital signs monitoring and HIPAA compliance. Recognized for enhancing patient satisfaction through compassionate care and meticulous clinical documentation. Adept at fostering team collaboration and training new staff, contributing to improved operational efficiency and positive patient outcomes.
Overview
9
9
years of professional experience
Work History
Clinical Support Associate
Norton Healthcare
10.2023 - Current
- Managed administrative duties including insurance verification, billing inquiries, and maintenance of electronic health records systems proficiently.
- Ensured accuracy in medical documentation by meticulously reviewing records and updating information as needed.
- Demonstrated adaptability by quickly learning new procedures or technologies, contributing to a more efficient and knowledgeable clinical support team.
- Increased patient satisfaction by providing compassionate assistance during medical appointments and procedures.
- Maintained a clean, safe environment for patients and staff through diligent adherence to infection control protocols.
- Assisted with inventory management, ensuring adequate supplies were available for efficient clinic operations at all times.
- Enhanced team collaboration by assisting in staff training, ensuring smooth transitions for new hires.
- Provided attentive, empathetic support to anxious patients during diagnostic testing or treatments, reducing stress levels significantly.
- Provided valuable assistance during emergency situations, remaining calm under pressure and taking appropriate actions to ensure patient safety.
- Contributed to positive patient outcomes through conscientious monitoring of vital signs and reporting abnormalities promptly to medical personnel.
- Adhered diligently to HIPAA requirements when handling sensitive patient information to maintain confidentiality at all times.
- Disinfected tools, equipment and surfaces between patients.
- Took and recorded patients' vital signs, documenting in medical charts.
Receptionist
Norton Healthcare
05.2021 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Store Manager
Hot Topic
05.2016 - 09.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Associate Of Arts And Sciences - Nursing
Jefferson Community And Technical College
Louisville, KYHigh School Diploma -
Christian Educational Consortium
Louisville, KY05.2011
Skills
- Vital signs monitoring
- HIPAA compliance
- Clinical documentation
- Healthcare software
- Patient confidentiality
- Patient care
Timeline
Clinical Support Associate
Norton Healthcare
10.2023 - Current
Receptionist
Norton Healthcare
05.2021 - 10.2023
Store Manager
Hot Topic
05.2016 - 09.2019
Associate Of Arts And Sciences - Nursing
Jefferson Community And Technical College
High School Diploma -
Christian Educational Consortium