Anjel Lennix
Roslindale,MA
Summary
Determined hospitality specialist successful in helping customers plan special events through exceptional industry knowledge while cutting costs without impacting quality of service and guest satisfaction. Well-versed in collecting and reviewing customer data, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Bartender
The Quin
06.2022 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Created attractive bar displays by strategically arranging bottles and glasses.
Server/Bartender
The Colonnade Hotel
04.2021 - 10.2022
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Weatherization Specialist
HomeWorks Energy, Inc
10.2020 - 12.2021
- Installed various vent types to increase proper air flow in attics/throughout the home
- Cultivated safety and efficiency at each work site by identifying potential hazards and promoting workplace safety to all team members.
- Assessed project scope, material requirements and blueprints to gain valid understanding of project details.
- Delivered training and mentoring to several apprentices in preparation for full-time roles.
- Determined required properties for each installation and chose optimal materials to meet demands.
Bartender/Server
Darryl's Corner Bar and Kitchen
09.2019 - 03.2020
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Answered customers' questions, recommended items, and recorded order information.
Server/Supervisor
Coopers Hawk Restaurant And Winery
04.2018 - 06.2019
- Monitored food preparation, production, and plating for quality control.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
Server/Assistant Manager
Bloomingdale's 59th & Lex
05.2017 - 05.2018
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Liaised between servers and upper management to address issues and manage challenges.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Front Desk Agent
Ames Boston Hotel
10.2015 - 01.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Stored guest valuables in safe and individual boxes for security.
Lead Server/Trainer
The Friendly Toast
08.2016 - 01.2017
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Executive Assistant
Bain Capital
12.2014 - 01.2017
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Filed paperwork and organized computer-based information.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Server/Lead S
Entertainment Cruises
05.2014 - 08.2016
- Set-up and polish tables for guests arrival, resetting the decks afterwards (moving tables and chairs on/off yacht)
- Make menu suggestions and take food and beverage orders with ensured timely delivery while maintaining a fun and open environment on the yacht
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Science - Business Management
Southern New Hampshire University
Hooksett, NH06.2025
Master of Science - Business Management
University of Massachusetts Dartmouth
North Dartmouth, MASkills
- Administrative and Office Support
- Accurate Recordkeeping
- Customer Data Confidentiality
- High-Volume Environments
- Hospitality and Accommodation
- Product Recommendations
- Accounts Payable and Accounts Receivable
- Problem Resolution
- Production Efficiency
- Teamwork and Professionalism
Additional Information
- Willing to relocate to: Dubai, France; Authorized to work in the US for any employer
Timeline
Bartender
The Quin
06.2022 - Current
Server/Bartender
The Colonnade Hotel
04.2021 - 10.2022
Weatherization Specialist
HomeWorks Energy, Inc
10.2020 - 12.2021
Bartender/Server
Darryl's Corner Bar and Kitchen
09.2019 - 03.2020
Server/Supervisor
Coopers Hawk Restaurant And Winery
04.2018 - 06.2019
Server/Assistant Manager
Bloomingdale's 59th & Lex
05.2017 - 05.2018
Lead Server/Trainer
The Friendly Toast
08.2016 - 01.2017
Front Desk Agent
Ames Boston Hotel
10.2015 - 01.2017
Executive Assistant
Bain Capital
12.2014 - 01.2017
Server/Lead S
Entertainment Cruises
05.2014 - 08.2016
Bachelor of Science - Business Management
Southern New Hampshire University
Master of Science - Business Management
University of Massachusetts Dartmouth