Anjeli Gupta
ROCKVILLE,MD
Summary
Dedicated Veterinary Assistant with a proven track record at Animal Allergy And Dermatology and VCA VRA.
Veterinary professional prepared for high-energy environments with focus on animal wellbeing and clinical support.
Excels in collaborative teamwork, client communication, patient care, and medical support.
Knowledge of procedures & medications, ensuring a smooth experience for the owner and patient, providing excellent care to both via education with empathy.
Strong focus on teamwork, organization and efficiency, ensuring seamless clinic operations with a compassionate approach for patients and their owners.
Overview
16
16
years of professional experience
Work History
Veterinary Assistant & Veterianary Receptionist
Animal Allergy And Dermatology
11.2016 - Current
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations and procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed teamwork flexibility adaptability
- Increased client assurance by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Streamlined appointment scheduling to optimize daily operations.
- Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
- Streamlined administrative tasks to ensure veterinary team could focus on patient care.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Collaborated closely with veterinarians to address specific patient needs.
Surgery Liason
VCA Hospitals
10.2008 - 11.2016
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Established effective communication channels between departments by organizing and facilitating interdepartmental care for patients.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Collaborated with multidisciplinary care teams to develop comprehensive perioperative plans tailored to individual patient needs and preferences.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Educated patients about surgeries and provided treatment plan documentation.
- Updated daily operating room calendars with accurate appointment schedules.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
Bachelor of Science - Psychology
University of Maryland, Baltimore County
Baltimore, MD06-2006
Skills
- Strong client communication skills
- Compassionate care for animals
- Animal safety
- Medication administration
- Appointment scheduling
- Euthanasia assistance
- Vaccine administration
- Medical record-keeping
Timeline
Veterinary Assistant & Veterianary Receptionist
Animal Allergy And Dermatology
11.2016 - Current
Surgery Liason
VCA Hospitals
10.2008 - 11.2016
Bachelor of Science - Psychology
University of Maryland, Baltimore County
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