Anjelica Alvarez

• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Coordinated with Pharmacies and Providers to Process claims and collected co-pay information for patients.
• Determined proper codes for medical records and patient services.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.

Researched alternative medications for different tiers and prices.

• Delivered exceptional customer service on 150+ collection calls maintained calm and professional demeanor.
• Build relationships with accounts to develop trust and find solutions to help clients meet financial obligations
• Recorded and updated customer personal accounts with accurate contact information.
• Notified customers of delinquent accounts, Processed payments over phone and set up recurring drafts.
• Used probing techniques to determine debtors' reasons for delinquency, for balance in full.

• Received 100+ inbound calls for Hyundai and Netflix
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Used company troubleshooting resolutions to evaluate technical problems and find appropriate solutions.
• Ranked as most effective #1 Agent out of 221 representatives.
• Trained new personnel regarding company operations, policies and services.

• Processed and separated work orders by manufacture such as Frigidaire, Whirlpool, GE, LG, Samsung.
• Documented and maintained all levels of transaction activity: Handled cash, check and charge cards.
• Created databases and spreadsheets to improve inventory management accuracy.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Performed data entry and completed proper paperwork for 20 technicians.

• Received 150+ inbound calls for Concentrix, a third party company for Amazon.
• Resolved issues concerning late shipments, returns, and refunds. Chats with agents regarding questions or second opinions.
• Floor Support / Cross-trained and provided back up for customer service managers.
• Negative response report (NRR) below %6 and mandatory NRR was below %12.
• Received 5 trophies for having the lowest NRR on the whole floor and Received two awards for my performance.

• Assisted customers fill out proper paper work and explained how Financing program works.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. (Dropped off Bank deposits)
• Averaged 150 collection calls per day to pass due accounts, also made home visits & Used skip tracing to locate debtors.
• Attended mandatory meetings with store managers every Monday as well as conference calls with all employees in district.
• Became store manager within 4 months of being a CSR.