Anjelica Bellrose
Rockland,MA
Summary
Adaptable professional with a talent for quick learning and adjusting to new environments. Skilled in rapidly acquiring and effectively applying new knowledge. Driven by a passion for continuous learning and navigating change.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Group Facilitator /Case Management Specialist
Brook Recovery Center
Abington, MA
01.2023 - Current
- Developed and implemented group activities to encourage team building and communication skills.
- Conducted group meetings to discuss progress, ideas and challenges faced by the team.
- Facilitated discussions on current issues and topics of interest among members of the group.
- Provided guidance in problem-solving techniques to help the group reach consensus on decisions.
- Analyzed feedback from participants to identify areas for improvement and growth opportunities.
- Organized events such as workshops, seminars and conferences to promote collaboration among members of the group.
- Created an environment that is conducive to open dialogue between all members of the group.
- Encouraged participation from all members through effective facilitation techniques.
- Assisted with conflict resolution within the group by providing constructive criticism when needed.
- Established protocols for decision-making processes within the group.
- Monitored performance levels of each member in order to ensure quality work was being delivered.
- Maintained a positive attitude while facilitating sessions with the intention of encouraging engagement from all participants.
- Supported individuals within the group who were struggling emotionally or psychologically.
- Developed strategies for overcoming obstacles that hindered progress within the group.
- Provided encouragement and motivation when needed in order to keep morale high throughout each session.
- Ensured compliance with safety regulations while conducting activities with the team.
- Encouraged clients to develop mutual support networks outside of support groups.
- Encouraged participation and provided focus and guidance for discussions within group.
- Encouraged members to get involved in new hobbies and activities to improve mental health.
- Participated in conferences, trainings and meetings related to areas of assigned responsibility.
- Updated attendance records of participants in group sessions and workshops.
- Promoted consensus-building approach where every member contributed to group structure.
- Provided counseling and advocacy for clients in order to assist them in meeting their goals.
- Maintained case notes, records, and documentation according to agency policies and procedures.
- Facilitated group meetings and workshops on topics related to mental health issues, substance abuse prevention and treatment, parenting skills.
- Provided education about available resources within the community for clients who are transitioning from institutional care back into the community setting.
- Advocates for client rights while providing support to ensure access to needed services.
- Ensured that all required paperwork is completed accurately and submitted timely.
- Educated clients on how they can best manage their own care plan.
- Provided emotional support and encouragement during difficult times.
Administrative Assistant
Lyme and PANS Treatment Center
Cohasset, MA
02.2018 - 03.2020
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
Addictions Counselor Education Program
University of Massachusetts Boston
Boston, MA06-2016
Certified Alcohol & Drug Counselor
University of Massachusetts Boston
Boston, MA06-2016
High School Diploma -
Rockland Senior High School
Rockland, MA06-2005
Skills
- Agenda planning
- Community resource knowledge
- Advocacy
- Professional relationships
- Verbal and written communication
- Intake interviews
- Patient Assessments
- Business Development
- Data Analysis
- Workshop coordination
- Stakeholder Relationship Building
- Operational Strategy
- Comprehensive Business Strategy Development
Certification
- Addiction Counselor Education Program Certificate of Completion
Timeline
Group Facilitator /Case Management Specialist
Brook Recovery Center
01.2023 - Current
Administrative Assistant
Lyme and PANS Treatment Center
02.2018 - 03.2020
Addictions Counselor Education Program
University of Massachusetts Boston
Certified Alcohol & Drug Counselor
University of Massachusetts Boston
High School Diploma -
Rockland Senior High School
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