Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anjelica Bice

Birmingham

Summary

Developed customer service skills in fast-paced, customer-focused environment. Demonstrated ability to manage customer interactions, handle transactions, and resolve issues efficiently. Looking to transition into new field, leveraging customer service expertise and adaptability to new challenges.

Overview

11
11
years of professional experience

Work History

Kitchen Associate

Shelby County Parks & Rec
03.2022 - Current
  • Coordinate and prepare state-funded meal deliveries to ensure timely, nutritious meals are provided to seniors daily. Maintain quality control, follow dietary guidelines, and support senior health and food security.
  • Fostered strong relationships with volunteers, ensuring the consistent daily delivery of fresh, hot meals to homebound elderly individuals.
  • Maintain a clean and sanitized kitchen environment in compliance with health and safety standards to support safe daily food preparation.
  • Accurately input and maintain daily records of seniors receiving meals to ensure proper tracking and reporting.
  • Communicate with volunteers by phone and in person to provide detailed route information for delivering meals to seniors' homes.

Assistant

Betty Jean Food Hut and Catering
02.2017 - Current
  • Greet customers in with friendliness and professionalism.
  • Work closely with management to provide effective assistance for specific aspects of business operations.
  • Work effectively in fast-paced environments.
  • Accurately count and reconcile end-of-day sales transactions to ensure financial accuracy.
  • Learned and adapted quickly to new technology and software applications.
  • Set schedules for 17 staff members by planning and designating shifts and hours.
  • Manages and updated social media accounts to enhance community engagement and communication.
  • Communicate with potential clients via email, phone, and text to provide information, build rand support customer relations.
  • Utilized strong customer service skills to educate customers on services, products, and costs, to enhance their event needs.
  • Conducted outreach via email to businesses and schools to secure new clients and expand future business prospects

Childcare Educator

New Beginnings Daycare Center
04.2020 - 11.2021
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Communicated with parents and owner about student progress, daily activities, behaviors and related issues.
  • Resolved parents concerns with empathy, resulting in increased loyalty and trust in the classroom.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Maintained detailed records of all students interactions and daily behaviors, ensuring accurate documentation.

Childcare Center Director

Revelation Knowledge Learning Center
06.2014 - 08.2019
  • Coordinated special events such as holiday celebrations or parent-teacher conferences, fostering community engagement among families in the program.
  • Maintained accurate record-keeping systems to track student progress, attendance, health information, and parent payments.
  • Managed budgetary allocations effectively, minimizing unnecessary expenses while ensuring adequate resources for center operations.
  • Oversaw compliance with state licensing regulations, maintaining up-to-date knowledge of requirements and addressing any areas needing improvement promptly.
  • Maintained current knowledge of child disease prevention and CPR through ongoing certification and training.
  • Designed monthly menus to provide students with balanced, nutritious meals served three times daily.
  • Managed student payment accounts by organizing and updating data in Excel spreadsheets to ensure accurate recordkeeping.
  • Managed all aspects of the center, ensuring the needs of staff, families, and students were met effectively.

Education

Associate of Applied Science - Early Childhood Education

Jefferson State Community College
Birmingham, AL
05-2015

Skills

  • Communication Skills (verbal & written)

  • Active Listening

  • Problem-Solving

  • Patience & Empathy

  • Conflict Resolution

  • Time Management

  • Teamwork & Collaboration

  • Attention to Detail

  • Adaptability & Flexibility

  • Positive Attitude

Languages

English
Native or Bilingual

Timeline

Kitchen Associate

Shelby County Parks & Rec
03.2022 - Current

Childcare Educator

New Beginnings Daycare Center
04.2020 - 11.2021

Assistant

Betty Jean Food Hut and Catering
02.2017 - Current

Childcare Center Director

Revelation Knowledge Learning Center
06.2014 - 08.2019

Associate of Applied Science - Early Childhood Education

Jefferson State Community College

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