Anjelica Blanco-Rodriguez

Responsible for maintaining a high level of customer service, while assuming responsibility for the efficient and productive and professional operation of the front desk which includes

• Answering phones
• Greeting students
• Guiding them to the right direction
• Opening classrooms
• Being in charge of helping instructors with tech, printers and creating work orders
• Sort and distribute mail correspondence between departments and personnel
• Manage high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.