Anjelica Broadwater Delacruz
Summary
Friendly Bartender with exceptional relationship building and time management skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of guests.
Overview
6
6
years of professional experience
Work History
Bartender
Opal
02.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/Server
Cheesecake Factory Inc
08.2020 - 07.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- working at multiple locations when needed assistance.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Provided exceptional service to high volume of daily customers.
Cashier/Customer Service
Corner Food Station
05.2018 - 05.2019
- Counted and balanced cashier drawers.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Answered phone calls to assist customers with questions and [Type] orders.
- Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Education
BBA - Business Administration
Arizona State University
Tempe, AZHigh School Diploma -
Woodlawn High School Center For Pre-Eng. Res.
Baltimore, MD06.2017
Skills
- Point of Sale (POS) system operations
- High-volume dining
- Menu memorization
- Liquor, wine and food service
- Dining customer service
- Sales Techniques
- Service prioritization
Timeline
Bartender
Opal
02.2022 - Current
Bartender/Server
Cheesecake Factory Inc
08.2020 - 07.2023
Cashier/Customer Service
Corner Food Station
05.2018 - 05.2019
BBA - Business Administration
Arizona State University
High School Diploma -
Woodlawn High School Center For Pre-Eng. Res.