Anjelica Dozier

GRADE LEVEL; GS-0962-06-01

FULL TIME 40 HRS PER WEEK

• Provided assistance in preparing forms and documents to meet federal tax law requirements during phone interactions.
• Provided assistance to taxpayers regarding their collection status accounts.
• Guided individuals in effectively navigating IRS systems.
• Help taxpayers understand and comply with federal tax laws and regulations, ensuring accurate and timely reporting.
• Work in a high-volume call center environment, answering numerous calls throughout the day.
• Established installment agreements for taxpayers with outstanding balances.

• Provided quality customer care in person and over the phone.
• Used excellent communication skills to explain promotions, vehicle servicing, and customer check out procedures.
• Maintaining displays in the showroom.
• Pulling and stocking tires.
• Driving sales and promotions.
• Problem solving customer complaints.
• Managing inventory and order scheduling.
• Filing paperwork/work orders.

• Coordinated the release of medical information to insurance companies, lawyers, state and federal agencies.
• Appropriately and accurately pulled records for patient care, quality review, and audits in a timely manner.
• Organized and filed health records.
• Adhered to hospitals requirements, policies and standards.
• Notified requester when records were ready.

• Provided passengers with excellent customer service and general knowledge regarding bus routes and local attractions.
• Navigated routes and mitigated delays with expert-level map reading and current knowledge of bus routes, road construction, and other hazards.
• Handled resistant or hostile passengers, enforcing bus conduct and safety guidelines.
• Picked up and discharged passengers at designated bus stops safely.
• Reported all accidents, incidents, or unusual occurrences to dispatch office.
• Conveyed delays due to accidents or other traffic and transportation situations.
• Performed pre-trip and post-trip inspections of assigned vehicle.