Anjelica Harper
Brentwood,CA
Summary
Highly skilled and adaptable professional with 6 years of experience as a Held Order Analyst Engineer and 1 year as a Family Support Coordinator for a non-profit organization. In my role as an Order Analyst Engineer, I specialize in analyzing and resolving order fulfillment issues, optimizing supply chain processes, and using data-driven insights to enhance operational efficiency. My expertise lies in troubleshooting, process improvement, and ensuring timely order processing, consistently meeting both internal and client expectations. In my role as a Family Support Coordinator, I work passionately to connect families with essential services, manage support programs, and advocate for community needs. I am committed to improving the lives of those I serve. With a proven ability to excel in both technical and social service environments, I bring a unique combination of analytical skills and a compassionate approach to problem-solving.
Overview
10
10
years of professional experience
Work History
Family Support Coordinator
Young Community Developers
10.2023 - Current
- Empowered parents with knowledge about their rights, responsibilities, and options regarding their children''s education, healthcare, and other essential services.
- Developed trust-based relationships with clients through active listening skills, non-judgmental attitudes, and genuine concern for their wellbeing.
- Collaborated with a multidisciplinary team of professionals to ensure holistic support for each family's unique needs.
- Reduced barriers to accessing support services through advocacy efforts that address systemic issues within the community.
- Connected families to relevant community resources such as mental health services or housing assistance programs as needed.
- Assisted clients in setting realistic goals and developing action plans to achieve them while providing ongoing support and encouragement along the way.
- Documented data and completed accurate updates to case records.
P102 Held Order Analyst
Byers Engineering Company
09.2019 - Current
- Contract work for AT&T
- Read and interpret engineering plans, follow processes and procedures to analyze and release held orders in SHOTS system.
- Completes moderately complex work within discipline/specialty area.
- Identifies problems/issues. Solves problems by independently applying judgment to established analysis and standard approaches.
- Guided by project and work deadlines; sets own priorities. Use discretion to complete assignments; independently applies knowledge of technical practices and specialty area standards. Independently completes assignments.
- Efficient in meeting on time performance deadlines.
- Analyzing P102 held orders for customers requesting AT&T services including - Fiber, Uverse, POTS, and more.
- Informed SPOC by email or telephone of order information such as requests and deadlines. In addition to, Primary WC Engineers, OSP Planners, LEC POD, and BAU Engineers.
- Efficient in using ARAMIS, WALDO, DREAM, SHOTS, IMAGINE, LFACS, MIC, JAM, GRANITE, BBNMS, LIGHTSPEED, MICROSOFT EXCEL, etc. to keep track of client information and orders, update held order SRNs, dispatch construction and more.
- Provides training/guidance to others in work area breaking down information in a systematic/logical manner.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked to maintain outstanding attendance record, work from home environment - consistently ready to start on time. Always available to help on-call and assisting team members.
Lead Manager
The Children's Place
11.2014 - 01.2017
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
- Resolved customer service issues promptly.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Bachelor of Science - Business Administration
Strayer University
Washington, DC05.2016
High School Diploma -
Freedom High School
Oakley, CA06.2012
Skills
- Efficient in using ARAMIS, WALDO, DREAM, SHOTS, IMAGINE, LFACS, MIC, JAM, GRANITE, BBNMS, LIGHTSPEED, MICROSOFT EXCEL, GOOGLE SUITE, MICROSOFT OUTLOOK, etc to keep track of client information and orders, update held order SRNs, dispatch construction and more
- Project Management
- Team Collaboration
- Critical Thinking
- Multitasking Abilities
- Flexible and Adaptable
- Cultural Competency
- MS Office
- Advocacy
- Data Entry
- Case management
- Community Outreach
References
Clarence Lewis
West Region VP - Byers Engineering
925-286-3201
Chanelle Fernandez
Project Manager - National P102 Central North & West - Byers Engineering
925-222-9251
Crystal Brookter
Program Director - Black To The Future - Young Community Developers
628-223-0542
Timeline
Family Support Coordinator
Young Community Developers
10.2023 - Current
P102 Held Order Analyst
Byers Engineering Company
09.2019 - Current
Lead Manager
The Children's Place
11.2014 - 01.2017
Bachelor of Science - Business Administration
Strayer University
High School Diploma -
Freedom High School
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