Anjelica Johnson
Clovis,CA
Summary
Seasoned Service Advisor with a proven track record at Johnson’s Auto Repair, adept in customer service and workflow management. Demonstrates exceptional multitasking and organization skills, alongside a strong work ethic. Excelled in enhancing service efficiency and customer satisfaction, achieving a significant increase in repeat business and even opened new opportunities to the business by collaborating with warranty businesses. Skilled in vehicle assessment and adept at maintaining calm under pressure.
Overview
12
12
years of professional experience
Work History
Service Advisor
Johnson’s Auto Repair
01.2015 - Current
As a service adviser, my job includes, Greeting customers in a friendly manner, and assisting them with their concerns.
Prepare a repair order that includes cost, time, and labor estimate, contact customers and keep them updated on their vehicle’s needs .
Scheduling appointments and repairs/services in an organized, timely manner assuring the shop flow doesn’t get overwhelmed
performing receptionist duties including answering phones, responding to emails, and accounts payable/receivable.
Sandwich Artist
Colorado Grill
08.2013 - 12.2014
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
File Clerk
Fresno Chrysler Dodge Jeep
07.2012 - 09.2013
As a service adviser, my job includes, Greeting customers in a friendly manner, and assisting them with their concerns.
Prepare a repair order that includes cost, time, and labor estimate, contact customers and keep them updated on their vehicle’s needs .
Scheduling appointments and repairs/services in an organized, timely manner assuring the shop flow doesn’t get overwhelmed
performing receptionist duties including answering phones, responding to emails, and accounts payable/receivable.
Education
High School Diploma -
Hoover High School
Fresno, CASkills
- Customer Service
- Receptionist
- Scheduling
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Service Estimates
- Service Recommendations
- Handling Customer Complaints
- Price Quoting
- Goal-oriented mindset
- Service Scheduling
- Workflow Management
- Performance Goals
- Data Entry
- Calm and Professional Under Pressure
- Sales and Upselling
Timeline
Service Advisor
Johnson’s Auto Repair
01.2015 - Current
Sandwich Artist
Colorado Grill
08.2013 - 12.2014
File Clerk
Fresno Chrysler Dodge Jeep
07.2012 - 09.2013
High School Diploma -
Hoover High School