Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anjelica Matias

Tampa,FL

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Club Tampa Palms
Tampa , FL
06.2024 - Current
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Responded to customer inquiries via phone, email, and in person.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Assisted with scheduling appointments for clients and visitors.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Greeted customers warmly and made them feel welcome.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Managed company calendar and scheduled events.
  • Maintained a clean and organized reception area to uphold company image.
  • Scheduled and confirmed appointments for clients and staff.

Cashier

Lowes Home Improvment
Tampa, FL
01.2024 - 06.2024
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed sales transactions to prevent long customer wait times.
  • Discounted purchases by scanning and redeeming coupons.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Answered phone calls to assist customers with questions and orders.

Seasonal Associate

Walmart
Brooksville, FL
08.2021 - 12.2023
  • Processed payments using point-of-sale systems.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Provided customer service support for inquiries, complaints, and returns.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Helped customers locate items within the store using the inventory system.
  • Collaborated with other departments to ensure successful product launches.
  • Performed cash register functions accurately and efficiently.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Built relationships with customers by providing friendly customer service.
  • Assisted customers with selecting items and answering questions about products.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Bagged or packaged purchases and wrapped gifts.
  • Recommended, selected and located merchandise based on customer desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

High School Diploma -

Hernando High School
Brooksville, FL
05-2021

Skills

  • Mail distribution
  • Customer Service
  • File Organization
  • Cash Handling
  • Guest Relations
  • Appointment confirmation
  • Filing
  • Office Organization
  • Call Routing
  • Mail Sorting
  • Email and telephone decorum
  • Scheduling
  • Skilled in Typing
  • Customer Engagement
  • Restocking
  • Zoning

Timeline

Front Desk Receptionist

Club Tampa Palms
06.2024 - Current

Cashier

Lowes Home Improvment
01.2024 - 06.2024

Seasonal Associate

Walmart
08.2021 - 12.2023

High School Diploma -

Hernando High School

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Anjelica Matias