Anjelica Olmos
Lodi,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
St Joseph's Medical Center
08.2023 - Current
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Supported the hospital's commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
- Ensured compliance with healthcare regulations, keeping abreast of changes in policies affecting patient registration.
- Streamlined insurance verification tasks, minimizing billing discrepancies and patient financial concerns.
Medical Office Representative
Dignity Health Medical Group
11.2021 - 08.2023
- Compiled data for monthly statistical reports on patient visits, referrals, follow-ups
- Demonstrated strong organizational skills while scheduling appointments, managing patient records, and filing paperwork
- Answered inquiries regarding services offered by the practice or facility via telephone or email
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
Correspondence Assistant, Member Services
Blue Shield of California,
08.2020 - 11.2021
- Resolved escalated customer complaints quickly and efficiently with minimal supervisor involvement
- Developed an understanding of customer needs and provided appropriate solutions for their problems
- Utilized effective communication techniques to explain product features and benefits to customers
- Exceeded performance metrics related to call time, quality, and customer satisfaction.
Skills
- Telephone Etiquette
- Data Entry Proficiency
- Multitasking Capabilities
- Resourcefulness and Initiative
- Medical Terminology Knowledge
- Patient Confidentiality
- Insurance Verification
- Quality Assurance
- Patient Relations
- Clerical Support
Certification
Certified Sterile Processing and Distribution Technician
Timeline
Patient Registration Representative
St Joseph's Medical Center
08.2023 - Current
Medical Office Representative
Dignity Health Medical Group
11.2021 - 08.2023
Correspondence Assistant, Member Services
Blue Shield of California,
08.2020 - 11.2021