Anjelica Ramirez
McKinney,TX
Summary
Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to a your office long-term.
Overview
7
7
years of professional experience
Work History
Medical Front Office Coordinator
Wellness Ambulatory Surgery Center
06.2022 - Current
- Schedule patients from physician’s office [25 physician – spine, podiatry, eye, plastic, vascular, and cardio]
- Verify insurance / check benefits
- Request, track and obtain pre-authorization
- Help Check in Patients
- Scan insurance and driver’s license
- Take payment from patients using Way star
- Recruitment / marketing to physician’s offices
- Schedule Anesthesia, notify CRNA’s and MD of times and days
- Answer phone and direct calls to correct department
- Request quotes from vendors for different procedures
- Notify patients of surgery cost
- Order office supplies
- Marketing to different physicians’ offices
- Over seek front office staff
- Handle any physician issues with scheduling or supplies ordering.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, and providers providing empathetic support and assistance throughout their visit.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Collect patient and client documents and information upon referral.
- Monitored office supplies by checking inventory and placing orders.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Surgery Scheduler
Plastic and hand surgery
06.2021 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
Scheduler
Texas Institute For Neurological Disorders
02.2018 - 05.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Maintained accurate patient records for proper tracking of patient history and treatment.
Education
High School Diploma -
Wylie High School
Wylie, TX06.2007
Skills
- Customer service expertise
- Customer Service
- Reception duties
- Front Office Management
- Insurance Verification
- Office Organization
- Filing
- Scheduling appointments
- Schedule Coordination
- Opening and closing offices
- Office supplies inventory management
Timeline
Medical Front Office Coordinator
Wellness Ambulatory Surgery Center
06.2022 - Current
Surgery Scheduler
Plastic and hand surgery
06.2021 - 05.2022
Scheduler
Texas Institute For Neurological Disorders
02.2018 - 05.2021
High School Diploma -
Wylie High School