Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anjelica Rivas

Sunset

Summary

Dedicated worker with proven ability to thrive in fast-paced environments and adapt to changing daily needs. Demonstrates exceptional customer service skills through meticulous attention to detail and diligent work ethic. Actively seeks opportunities to enhance operational efficiency, elevate service standards, and drive customer loyalty. Committed to surpassing expectations, supporting team members, and delivering exceptional customer experiences while maintaining strong work ethic and continuous desire for professional development.

Overview

12
12
years of professional experience

Work History

Regional Lead Pricing Execution Specialist

Kroger
09.2021 - Current

· Responsible for leading the daily tasks of others. Making sure coverage is arranged a week in advance. Adjusting as daily needs may change.

· Develop and maintain strong working relationships with our category managers, promo planners and PLM team members.

· Responsible for reviewing forms for accurate and complete pricing input and maintenance for the team.

· Provide leadership and help with development for team members. Reviewing mid-year and year end performance with each member before final one on ones with manager.

· Work daily with the RDIC PLM team to build confidence in their work and themselves. Making sure they have all the tools needed to complete their job.

· Oversee payroll for the RDIC, making sure weekly hours align and time entries are approved before payroll closes.

· Work alongside fellow lead and managers to address needs in the business, work restructuring or training opportunities.

· Promote a strong team-building atmosphere.

· Create an open space where team members feel comfortable reaching out and asking questions. Finding resolution over a call, making sure they understand the why behind it and working with them until they feel confident.

Regional Direct Store Delivery (DSD) Specialist

Kroger
02.2016 - 09.2021
  • Develop and Maintain strong working Relationships with Merchandising Departments and Stores.
  • Provide assistance in handling adverse situations, such as team member and Customer disagreements, in a manner to effectively get the job completed.
  • Responsible for accurate and complete item cost, allowance and authorization set up/Maintenance for the Team.
  • DSD Host and Chaintrack troubleshooting, overrides and User Support.
  • Request, test and approve fixes/enhancement via User Accepted Testing (UAT).
  • Resolve Store DSD issues.
  • Streamline old processes.
  • Create Best Practices that are easy to follow and understand.

Center Store Clerk

Smiths Food and Drug
05.2013 - 02.2016
  • Deli Clerk
  • Assistant Scan Coordinator
  • Backup Receiver
  • Cashier/U-SCAN Attendant
  • Starbucks Barista

Education

High School Diploma -

Layton High School
Layton, UT
06.2013

Skills

  • Customer Service oriented
  • Great organizational skills
  • Highly motivated and self starter
  • Good oral and written communication skills
  • Detail oriented and accurate
  • Works great in a face paced environment
  • Proficiency in Microsoft office and Excel
  • Efficient in MyTime, Auto Ad, MH, ESP and POSH

Timeline

Regional Lead Pricing Execution Specialist

Kroger
09.2021 - Current

Regional Direct Store Delivery (DSD) Specialist

Kroger
02.2016 - 09.2021

Center Store Clerk

Smiths Food and Drug
05.2013 - 02.2016

High School Diploma -

Layton High School