Anjelica Santos
Pasco,WA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Adept in bilingual communication and customer service. My background includes rigorous adherence to safety and regulatory standards, and proficiency in the Microsoft Office and data entry suite, with a track record of enhancing operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Bartender
Ty's Investments
West Richland, WA
01.2024 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
Ground Service Ramp Agent
Allegiant Airlines
Pasco, WA
12.2022 - 12.2023
- Maintained timely aircraft departures by ensuring accurate loading and unloading of baggage and cargo.
- Participated in regular training sessions to stay up-to-date with industry best practices and maintain required certifications.
- Upheld airport security measures through vigilant monitoring of restricted areas and access points for unauthorized personnel or vehicles.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Merchandiser/Sales Representative
Coca-Cola
Pasco, WA
05.2021 - 05.2023
- Removed damaged, out-of-code, not-in-set, and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on the sales floor.
- Completed efficient store resets to prepare the store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Developed and implemented sales strategies to increase profits.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Education
Associate of Applied Science - Nursing Education
Columbia Basin College
Pasco, WA06.2025
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA08.2023
Skills
- Ability to comprehend and follow written and verbal instructions
- Bilingual: Fluent in English and Spanish
- Biliterate in English and Spanish with the ability to translate
- Excellent communication and customer service skills
- Experience utilizing Microsoft Word, Excel, PowerPoint
- 5 years experience in data entry
- First Air/CPR Certified
- Valid Food Handlers
- MAST Certified
REFERENCES: UPON REQUEST
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Ty's Investments
01.2024 - 06.2024
Ground Service Ramp Agent
Allegiant Airlines
12.2022 - 12.2023
Merchandiser/Sales Representative
Coca-Cola
05.2021 - 05.2023
Associate of Applied Science - Nursing Education
Columbia Basin College
High School Diploma -
Cornerstone Christian Correspondence School