Anjelica Arrington
Mount Olive,AL
Summary
Dynamic customer service professional with extensive experience at Cigna, known for resolving complex issues and enhancing client satisfaction. Adept in case management and compassionate client care, I excel in fostering strong relationships while maintaining meticulous records. Proven ability to multitask and deliver exceptional service in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Cigna
Bloomfield, CT
03.2023 - Current
- Maintains detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Private Caregiver
Mary Verstraete
Birmingham, AL
03.2017 - 03.2023
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Transported clients to doctor appointments, grocery stores, and other necessary destinations.
- Developed individualized care plans for each client based on their needs and preferences.
- Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels.
- Collaborated with physicians, nurses, family members and other healthcare professionals to ensure quality patient care.
- Provided emotional support to clients who were dealing with depression or anxiety issues related to aging or health conditions.
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Customer Service Associate
Amy’s Hallmark
Alabaster, AL
02.2013 - 12.2019
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Suggested product solutions based on individual customer needs.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Private Caregiver
William and Bette Colley
Homewood, AL
03.2014 - 03.2017
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
- Transported clients to doctor appointments, grocery stores, and other necessary destinations.
- Administered prescribed medications according to physician instructions and monitored for adverse reactions.
- Provided emotional support to clients who were dealing with depression or anxiety issues related to aging or health conditions.
- Assisted with physical therapy exercises designed by a physical therapist or occupational therapist.
- Organized medication reminders for clients taking multiple prescriptions throughout the day.
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
Janitorial Cleaner
Nucleus Service Solutions
Hoover, AL
01.2012 - 05.2013
- Sweep and mop floors, hallways, lobbies, restrooms, offices and other areas.
- Dust furniture, walls, machines and equipment.
- Empty wastebaskets and replace liners.
- Clean windows, glass partitions and mirrors using soapy water or other cleaners, sponges and squeegees.
- Clean window coverings including blinds and draperies.
- Disinfect operating rooms, patient rooms, bathrooms, kitchens and other areas in healthcare facilities.
Private Caregiver
Pilion Inc
Birmingham, AL
03.2005 - 04.2009
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Transported clients to doctor appointments, grocery stores, and other necessary destinations.
- Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels.
- Administered prescribed medications according to physician instructions and monitored for adverse reactions.
- Collaborated with physicians, nurses, family members and other healthcare professionals to ensure quality patient care.
- Provided emotional support to clients who were dealing with depression or anxiety issues related to aging or health conditions.
- Developed strong and trusting rapport with patients
Education
General Psychology -
Grand Canyon University
03.2016
Associate In Science (A.S.) - Medical Blinding
Virginia College at Birmingham
07.1998
Medical Assistant - Medical Billing
Phillips Junior College
05.1996
Skills
- Respectful and Compassionate
- Time Management
- Personal Service
- Case Management
- Verbal and Written Communication
- Dependable and Responsible
- Companionship and Emotional Support
- Attentive to People
- Personal Care Assistance
- Household Management
- Multitasking and Organization
- Compassionate Client Care
- Inbound and Outbound Calling
- Data Entry
- Customer Service
- Researching
Timeline
Customer Service Representative
Cigna
03.2023 - Current
Private Caregiver
Mary Verstraete
03.2017 - 03.2023
Private Caregiver
William and Bette Colley
03.2014 - 03.2017
Customer Service Associate
Amy’s Hallmark
02.2013 - 12.2019
Janitorial Cleaner
Nucleus Service Solutions
01.2012 - 05.2013
Private Caregiver
Pilion Inc
03.2005 - 04.2009
General Psychology -
Grand Canyon University
Associate In Science (A.S.) - Medical Blinding
Virginia College at Birmingham
Medical Assistant - Medical Billing
Phillips Junior College
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