Anjelique Montoya
Los Angeles,CA
Summary
Highly personable and dedicated employee with a superb record of client satisfaction, customer care, sales experience, and management. Adept at responding to client concerns and needs in a personal and sensitive manner.
Overview
18
18
years of professional experience
Work History
Facility Operations Manager
First Class Boarding and Training
07.2022 - Current
- Develop and train employees to maintain successful relationships with prospects, referrals, and existing clients.
- Manages day to day business of the operations while balancing the responsibilities of various tasks.
- Trained and participate with sales teams to help set and meet daily, quarterly and annual goals.
- Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
- Collaborates with team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
Patient Care Coordinator
LaserAway
07.2022 - 10.2022
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction.
- Consistent upselling for additional treatments, add ons, products, and memberships.
- Aggressively called warm leads to generate sales.
- Prepped patients for treatments, i.e numbing, consent forms, evaluations and more.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Senior Mortgage Loan Originator
CASHCALL MORTGAGE / IMPAC/OWNING
11.2011 - 07.2022
- Assisted clients in selecting appropriate mortgage products based on their financial goals and qualifications.
- Coordinated with Sr. Management on a specialty team to successfully increased client retention by providing exceptional post-closing support and fostering long-term relationships with borrowers.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, resulting in zero audit findings.
- Consistently met or exceeded sales targets through diligent prospecting and follow-up activities with prospective borrowers.
- Enhanced the company's reputation for excellent customer service by promptly addressing client concerns and providing knowledgeable guidance throughout the loan process.
- Understanding and implementing federal regulations and guidelines.
- Ability to analyze and comprehend financial data and provide financial alternatives
- Assist Real Estate clients with specialty products unique to companies pertaining to Real Estate purchases and sales.
- Mentored junior team members on best practices for mortgage origination, contributing to overall department success.
Manager on Duty
BURKE WILLIAMS DAY SPA
01.2007 - 10.2011
- Managing and leading a team of 40+ on any given shift
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Trained employees on essential job functions.
- Increased sales revenue by identifying growth opportunities and implementing effective strategies.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Ensured accounting, polices, procedures and scheduling met or exceeded company standards.
- Consistently recognized by executive management for leadership in customer service and membership sales.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cosmetic Sales Associate/Make Up Artist
MACY'S LANCÔME
09.2005 - 01.2007
- Successfully participated in an aggressive sales environment with the #1 Cosmetic line.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Collaborated with fellow artists and team members on various exhibitions, resulting in increased exposure and networking opportunities.
- Achieved sales goals, inventory goals, credit goals, presale goals and appointment goals monthly.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Researched new trends and product knowledge so that clients can have the most up to date experience.
- Assisted with visual merchandising displays for cosmetics department, creating an appealing shopping environment that attracted customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
Skills
- Strong leadership
- Sales expertise
- Empathy and understanding
- Customer service focus
- Excellent communication
- Adaptability
- Operations Management
- Staff Development
Timeline
Facility Operations Manager
First Class Boarding and Training
07.2022 - Current
Patient Care Coordinator
LaserAway
07.2022 - 10.2022
Senior Mortgage Loan Originator
CASHCALL MORTGAGE / IMPAC/OWNING
11.2011 - 07.2022
Manager on Duty
BURKE WILLIAMS DAY SPA
01.2007 - 10.2011
Cosmetic Sales Associate/Make Up Artist
MACY'S LANCÔME
09.2005 - 01.2007
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